Customer Service Office Coordinator

CUSTOMER EXPERIENCE COORDINATOR & OFFICE ADMINISTRATION

Position Summary We are seeking a dynamic, detail-oriented Customer Experience Coordinator and Office Administrator to serve as the primary point of contact for our customers and ensure smooth daily operations. This dual-role position combines exceptional customer service with comprehensive office management, requiring a can-do attitude and the ability to seamlessly balance client interactions with administrative excellence. Key ResponsibilitiesCustomer Experience & Service Serve as the primary point of contact for customer inquiries via phone, email, and in-person interactions from the front desk of the shop. Coordinate customer appointments, consultations, and service delivery schedules Finalize quotes and support customer job lifecycle communications. Resolving customer issues and complaints with professionalism, empathy, and efficiency Track and follow up on customer requests to ensure timely resolution and satisfaction Maintain accurate customer records and interaction logs in the system Gather customer feedback and identify opportunities for service improvement Coordinate with internal teams to ensure a seamless customer experience Office Administration & Operations Manage front desk operations, including greeting visitors and answering phone systems Coordinate office calendars Process incoming and outgoing mail, packages, and deliveries Maintain office supplies inventory and place orders as needed Organize and maintain digital and physical filing systems Prepare correspondence and presentations as requested Assist with data entry, invoice processing, and basic bookkeeping tasks Support special projects and company events as needed Required Qualifications High school diploma or equivalent; associate or bachelor's degree preferred 2-4 years of experience in customer service and/or office administration Exceptional verbal and written communication skills Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) Experience with customer relationship software, shop Vox or other job tracking systems, and database management Strong organizational skills and attention to detail Ability to multitask and prioritize in a fast-paced environment Professional demeanor with strong interpersonal skills Preferred Qualifications Experience in customer service or administration Familiarity with scheduling software and project management tools Basic understanding of bookkeeping and accounting principles Social media and basic marketing coordination experience

Key Competencies & Skills Customer Focus:

Genuine commitment to delivering exceptional customer experiences

Problem-Solving:

Resourceful approach to challenges with creative solutions

Time Management:

Ability to manage multiple priorities and meet deadlines consistently

Adaptability:

Flexibility to adjust to changing priorities and business needs

Technical Aptitude:

Quick learner of new software and systems

Confidentiality:

Discretion in handling sensitive customer and company information

Team Collaboration:

Positive attitude and willingness to support colleagues

Growth Mindset:

Ability to look for ways to improve and grow with our company Work Environment & Schedule Full-time position: Monday–Friday, 8:00 AM – 5:00 PM (with flexibility as needed) In-office role, Professional Primarily sedentary work with occasional lifting up to 25 lbs Compensation & Benefits Competitive hourly wage: $23-$27/hour (based on experience and qualifications) Healthcare Benefits package Retirement plan Paid time off (PTO) and holidays Supportive team culture and growth potential Required qualifications: Legally authorized to work in the United States 18 years or older

CUSTOMER EXPERIENCE COORDINATOR & OFFICE ADMINISTRATION

Position Summary We are seeking a dynamic, detail-oriented Customer Experience Coordinator and Office Administrator to serve as the primary point of contact for our customers and ensure smooth daily operations. This dual-role position combines exceptional customer service with comprehensive office management, requiring a can-do attitude and the ability to seamlessly balance client interactions with administrative excellence. Key ResponsibilitiesCustomer Experience & Service Serve as the primary point of contact for customer inquiries via phone, email, and in-person interactions from the front desk of the shop. Coordinate customer appointments, consultations, and service delivery schedules Finalize quotes and support customer job lifecycle communications. Resolving customer issues and complaints with professionalism, empathy, and efficiency Track and follow up on customer requests to ensure timely resolution and satisfaction Maintain accurate customer records and interaction logs in the system Gather customer feedback and identify opportunities for service improvement Coordinate with internal teams to ensure a seamless customer experience Office Administration & Operations Manage front desk operations, including greeting visitors and answering phone systems Coordinate office calendars Process incoming and outgoing mail, packages, and deliveries Maintain office supplies inventory and place orders as needed Organize and maintain digital and physical filing systems Prepare correspondence and presentations as requested Assist with data entry, invoice processing, and basic bookkeeping tasks Support special projects and company events as needed Required Qualifications High school diploma or equivalent; associate or bachelor's degree preferred 2-4 years of experience in customer service and/or office administration Exceptional verbal and written communication skills Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) Experience with customer relationship software, shop Vox or other job tracking systems, and database management Strong organizational skills and attention to detail Ability to multitask and prioritize in a fast-paced environment Professional demeanor with strong interpersonal skills Preferred Qualifications Experience in customer service or administration Familiarity with scheduling software and project management tools Basic understanding of bookkeeping and accounting principles Social media and basic marketing coordination experience

Key Competencies & Skills Customer Focus:

Genuine commitment to delivering exceptional customer experiences

Problem-Solving:

Resourceful approach to challenges with creative solutions

Time Management:

Ability to manage multiple priorities and meet deadlines consistently

Adaptability:

Flexibility to adjust to changing priorities and business needs

Technical Aptitude:

Quick learner of new software and systems

Confidentiality:

Discretion in handling sensitive customer and company information

Team Collaboration:

Positive attitude and willingness to support colleagues

Growth Mindset:

Ability to look for ways to improve and grow with our company Work Environment & Schedule Full-time position: Monday–Friday, 8:00 AM – 5:00 PM (with flexibility as needed) In-office role, Professional Primarily sedentary work with occasional lifting up to 25 lbs Compensation & Benefits Competitive hourly wage: $23-$27/hour (based on experience and qualifications) Healthcare Benefits package Retirement plan Paid time off (PTO) and holidays Supportive team culture and growth potential Required qualifications: Legally authorized to work in the United States 18 years or older