Customer Experience & Event Coordinator Great Falls Subaru | Great Falls, MT Great Falls Subaru is more than a car dealer; we are a company who loves our customers, loves our employees, and loves our community. We are currently looking for a friendly, energetic, organized, and customer-focused professional to join our team as our Customer Experience & Event Coordinator. In this role, you'll be a frontline ambassador for Great Falls Subaru, helping ensure every interaction our customers have with us is seamless, positive, and memorable. Your enthusiasm, communication skills, and attention to detail will help drive customer satisfaction, build long-term relationships, and support our commitment to outstanding customer service. This isn't your typical desk job. You'll spend your day talking with customers, making calls, coordinating events, helping people with their vehicles, keeping things organized, and jumping in wherever you're needed. What You'll Do Greet, welcome, and direct customers effectively and efficiently while providing an exceptional, welcoming experience to every customer Answer inbound service calls and schedule customer appointments Make outbound customer service and follow-up calls Identify customer needs and recommend appropriate service based on vehicle recommendations Conduct vehicle redelivery appointments; reviewing features, answering questions, and making sure customers are comfortable with their new vehicle Coordinate Community and Company events Keep our customer lounge stocked, organized, and welcoming Prepare sales and service reports Assist with scanning, filing, and other administrative tasks Jump in and help wherever needed to support our customers and team

We're Looking For Someone Who Is:

Naturally friendly, outgoing, and great with people Comfortable talking to customers in person and on the phone Organized and able to manage multiple priorities Dependable, proactive, and detail-oriented Comfortable making outbound calls and following up Positive, professional, and a team player Someone who takes pride in creating a great customer experience Automotive experience is a plus, but not required. We'll train the right person who has the personality, work ethic, and desire to learn. If you're someone who enjoys people, likes variety, and wants a job where your personality and customer service skills really matter, we'd love to hear from you! Additional Information We offer a very competitive benefits package which includes: Medical, Dental, and Vision Insurance 401(k) with company match Paid Time Off Optional Life Insurance, Short-term Disability and more Family owned and operated Excellent Training & Advancement Opportunities An Excellent Company Culture - BE

TREATED LIKE FAMILY A

Professional and Respectful Work Environment Closed on

Sundays Pay:

$19.00 - $24.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Referral program Vision insurance Application Question(s): Is there any reason you would not be able to pass a background check? Is there any reason you would not be able to pass a drug test?

Experience:

Customer service: 2 years (Required)

Work Location:

In person