Assistant Customer Service Manager

Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office. Is responsible with the overall direction, coordination, and evaluation of these departments. Carry out supervisory responsibilities in accordance with Harris Teeter's policies and standards. Responsibilities will include performing floor monitor duties, interviewing and training associates; planning, assigning, and directing work; assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Ensure that all items listed on the Customer Service Store Visit Audit and Loss Prevention Front End Audit are performed. Provide immediate coaching/feedback to associates who are not in compliance with expectations. Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as appropriate. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISORY SKILLS.

Commitment to unparalleled customer service; excellent communication and interpersonal skills; willingness and desire to advance stores current position in the community through involvement in local activities; willingness to participate in customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with distractions; demonstrate patience when interacting with the Customer Service associates and customers.

EDUCATION AND/OR EXPERIENCE.

High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.

PERSONAL SKILLS.

Commitment to unparalleled customer service. Excellent communication and interpersonal skills. Willingness to participate in and successfully complete required training and to work with the team to increase customer satisfaction and sales.

Job Type:

Full-time Pay:

$18.00 - $20.00 per hour

Benefits:

401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Parental leave Tuition reimbursement Vision insurance

Work Location:

In person