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Honda of Huntersville

Service Lane Manager

Pay: $100,000/yr

Posted: 2 weeks ago

Location: Huntersville, NC (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 10/1/2026

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What they do

A Retail Customer Service Manager manages staff that provide customer service for a retail store. Assists staff as needed, or deals directly with customers. Implements policies with regard to store products and merchandise. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.

$54,908 / year median in North Carolina

+20% projected growth

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Job Description

Honda of Huntersville , part of Hudson Automotive Group , is on the lookout for an Experienced Service Lane Manager to join our award-winning, high-volume service team. Hudson Automotive is one of the largest and fastest-growing automotive dealer groups in the Southeast U.S., and we're passionate about delivering an exceptional customer experience. If you're an experienced Service Lane Manager with a track record of success developing, coaching and developing high performing service drive teams, it's time to shift your career into gear with Honda of Huntersville! What do we offer? Collaborative work environment and customer centric culture Top Compensation (Our top performing Service Lane Managers earn up to $100K + annually)

Hudson Academy:

Continuous Employee Professional Development Medical, Dental, Vision, and Life Insurance 401k

Paid Time Off:

All Full-time employees can accrue up to 10 PTO days per year Employee discounts on vehicles, products & services Who are we looking for? Energetic leader with the ability to develop and mentor a top performing service drive team. Leader with a proven track record of delivering on goals while maintaining the highest standards of customer service and satisfaction. Ability to collaborate with other departments and build great teams.

Qualifications:

3-5 Years of Previous Service Advisor experience is Required Previous Service Lane Management Experience Preferred Ability to develop, coach and mentor Service Drive Staff. Proven experience delivering a strong customer experience. Ability to successfully guide customers throughout the service process. Customer Relationship Management (CRM) Software Experience. ( CDK experience preferred ) Maintain accountability of supervised staff. Implement and follow a strong T.O. and CSI follow up process. Are you ready to work in a rewarding, high-energy environment, and state-of-the-art facility? Come take the next step of your career with Hudson Automotive Group! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.