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CS
Camag Scientific Inc
Customer Service Representative & Latin American Area Manager
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Based on North Carolina data
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What they do
A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$71,921 / year median in North Carolina
+2% projected growth
Job Description
Customer Service Representative & Latin American Area Manager Camag Scientific Inc Wilmington, NC Job Details Full-time 22 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Export management Practicing in a sourcing or procurement role Field service equipment repair Post-sales product instruction Global sales Customs regulations compliance Customer records maintenance Instrumentation troubleshooting Managing customer accounts On-site technical support Customer relationship building Email customer support Technical support via phone Import management Phone communication Customer order taking Engineering Logistics customer service In-person customer service Customs brokerage management Channel development Mid-level Post-sales issue resolution User training (technical support) Indirect sales Managing clients in a customer support role Laboratory equipment repair Sales performance monitoring (sales process improvement strategies) Bachelor's degree in engineering Sales quoting
This position combines customer service, sales support, technical support, instrument service, installation, and customer training with the responsibilities of an Area Manager for Latin America , including the development, coordination, and support of CAMAG distributors throughout the region. Key Responsibilities Serve as a primary point of contact for customers in the US and Latin America by phone and email by providing first-line technical support. Respond to product questions, provide quotations, assist with orders, and resolve customer concerns. Support procurement and sourcing activities and coordinate international shipping, customs clearance, delivery schedules, packaging, and handling requirements for cross-border transport when required. Provide installations, preventive maintenance, repairs, and customer training on-site. Maintain accurate and up-to-date customer, sales, and service records and documentation within the CRM system. Work closely with sales, service, logistics, and CAMAG headquarters in Switzerland to ensure excellent customer service. Act as CAMAG CSI's Area Manager for Latin America and build strong relationships with distributors and customers throughout Latin America. Monitor distributor performance, market development, supply chain efficiency, and market penetration, and establish annual sales and performance targets for each distributor and the overall region. Plan and conduct yearly visits to Latin America to support distributors, visit customers, participate in region. Qualifications Fluent Spanish required; Portuguese is a plus. Excellent customer service, communication, and interpersonal skills. Strong problem-solving and troubleshooting abilities. Ability to understand and work with technical/scientific products. Organized, dependable, and able to manage multiple priorities independently. Willingness to travel within the U.S. and internationally; current passport required. Experience with laboratory equipment, analytical instrumentation, electronics, or technical service is highly desirable. Bachelor's degree in science, engineering, technology or a related field preferred. What We Offer Competitive salary and benefits. A professional, collaborative work environment. Opportunity to work with advanced Swiss scientific technology. Training and professional development. An exciting international role with direct customer and distributor interaction.
Full Job Description Benefits:
401(k) Health insurance Paid time off 401(k) matching Competitive salary Dental insurance Training & development Vision insurance About the job About the Position CAMAG Scientific, Inc. is a leading provider of analytical laboratory instrumentation and HPTLC technology. We are seeking a customer-focused, technically minded professional to join our growing team.This position combines customer service, sales support, technical support, instrument service, installation, and customer training with the responsibilities of an Area Manager for Latin America , including the development, coordination, and support of CAMAG distributors throughout the region. Key Responsibilities Serve as a primary point of contact for customers in the US and Latin America by phone and email by providing first-line technical support. Respond to product questions, provide quotations, assist with orders, and resolve customer concerns. Support procurement and sourcing activities and coordinate international shipping, customs clearance, delivery schedules, packaging, and handling requirements for cross-border transport when required. Provide installations, preventive maintenance, repairs, and customer training on-site. Maintain accurate and up-to-date customer, sales, and service records and documentation within the CRM system. Work closely with sales, service, logistics, and CAMAG headquarters in Switzerland to ensure excellent customer service. Act as CAMAG CSI's Area Manager for Latin America and build strong relationships with distributors and customers throughout Latin America. Monitor distributor performance, market development, supply chain efficiency, and market penetration, and establish annual sales and performance targets for each distributor and the overall region. Plan and conduct yearly visits to Latin America to support distributors, visit customers, participate in region. Qualifications Fluent Spanish required; Portuguese is a plus. Excellent customer service, communication, and interpersonal skills. Strong problem-solving and troubleshooting abilities. Ability to understand and work with technical/scientific products. Organized, dependable, and able to manage multiple priorities independently. Willingness to travel within the U.S. and internationally; current passport required. Experience with laboratory equipment, analytical instrumentation, electronics, or technical service is highly desirable. Bachelor's degree in science, engineering, technology or a related field preferred. What We Offer Competitive salary and benefits. A professional, collaborative work environment. Opportunity to work with advanced Swiss scientific technology. Training and professional development. An exciting international role with direct customer and distributor interaction.