Customer Service Representative & Lead Coordinator RoofVantage Wrightsville Beach, NC Job Details Part-time From $23 an hour 5 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Qualifications Customer records maintenance Phone communication Opportunity Management Lead Conversion High school diploma or GED Meeting scheduling Sales pipeline management Construction experience CRM system proficiency Sales follow-up Office experience Client interaction via phone calls Sales lead qualification Full Job Description Customer Service Representative & Lead Coordinator RoofVantage - Wrightsville Beach, NC 28480 On-Site | 30-40 hours per week

Pay:

$23.00 + per hour

Schedule:

Monday-Friday + Weekends (After Hours Incentives)

Start Date:

Immediate

ABOUT THE ROLE

We're looking for a friendly, organized, and detail-driven individual to join the RoofVantage team as a Customer Service Representative & Lead Coordinator . You'll own the full lead pipeline from first contact to booked appointment, managing inbound leads through our CRM, scheduling inspections, and following up with pending opportunities. This role includes weekend availability to keep pace with lead volume.

RESPONSIBILITIES

Answer inbound calls, texts, and emails from homeowners Own the full lead-to-appointment pipeline: track every inbound lead in CRM, ensure no lead goes cold, and report on booking/conversion rates Schedule estimates, inspections, and service appointments Follow up with leads and maintain accurate records in CRM software Confirm appointments and follow up with customers Coordinate with sales reps and project managers Handle customer concerns and help resolve issues promptly Assist with administrative tasks and office support as needed

QUALIFICATIONS

1-2+ years in a lead coordinator, scheduling coordinator, or appointment-setting role Specifically managing inbound leads, booking appointments, and tracking follow-ups through a CRM. General customer service or front-desk experience alone does not meet this requirement. Experience in roofing, home services, real estate, or another sales-driven industry strongly preferred Proven ability to convert inbound leads into booked appointments, not just answer calls Comfortable working some weekend shifts as lead volume requires Strong communication skills: phone, email, and in-person Comfortable with CRM or scheduling software (training provided) Detail-oriented with good multitasking ability Positive, team-player attitude High school diploma or GED required

Work Location:

In person

Pay:

From $23.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Briefly describe your experience coordinating inbound leads and booking appointments. Please distinguish this from general customer service or front-desk work. Have you worked in roofing, home services, or real estate in a scheduling or lead coordinator role? If yes, please describe.

Work Location:

In person