A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Day Shift, Monday-Friday Job Summary We are seeking an experienced Roofing Service Manager to oversee daily service operations for an established roofing contractor in Fargo, ND. This position is ideal for a hands-on leader with experience in roofing, construction, exterior services, or field service management. The Roofing Service Manager will coordinate service work, support field crews, communicate with customers, manage schedules, and help ensure roofing repair and maintenance projects are completed safely, efficiently, and to high-quality standards. Responsibilities Oversee day-to-day roofing service and repair operations Coordinate service calls, job schedules, crews, materials, and equipment Assign work and communicate project expectations to field employees Monitor active jobs to ensure quality, safety, and timely completion Communicate with customers regarding scheduling, project status, and service needs Help evaluate roofing issues and determine appropriate repair solutions Prepare or assist with service estimates, job documentation, and work orders Address customer questions and resolve service-related concerns professionally Support, train, and provide direction to roofing service technicians and crew members Maintain accurate records for service projects, labor, materials, and completed work Work closely with office staff, project teams, and company leadership Ensure employees follow company procedures and workplace safety requirements Help improve workflow, productivity, customer satisfaction, and overall service performance Qualifications Previous experience in roofing, construction, exterior services, property restoration, or a related field preferred Leadership, supervisory, or service management experience strongly preferred Knowledge of roofing repairs, maintenance, inspections, or installation is beneficial Strong scheduling, organization, and problem-solving abilities Excellent customer service and communication skills Ability to manage multiple service projects and changing priorities Comfortable working with field crews, customers, vendors, and office personnel Dependable, professional, and committed to quality workmanship Basic computer and job documentation skills Valid driver's license and an acceptable driving record may be required Must be able to pass a pre-employment four-panel drug screen; THC is excluded Schedule This is a full-time, first-shift position with some scheduling flexibility.
Typical options may include:
Monday-Friday, 8:00 a.m.-5:00 p.m. with a one-hour lunch Monday-Friday, 7:00 a.m.-4:00 p.m. with a one-hour lunch A comparable daytime schedule totaling approximately 40 hours per week Summer schedule may include four nine-hour days and Friday from 8:00 a.m.-12:00 p.m. Compensation $70,000-$80,000 annually, depending on experience Direct-hire opportunity Stable, full-time daytime schedule IND2
Pay:
$70,000.00 - $80,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance
