CUSTOMER SERVICE MANAGER SERVICE DEPARTMENT FULL-TIME

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YEAR-ROUND

Meredith Bay Marina | Meredith, NH

KEY LEADERSHIP POSITION

Meredith Bay Marina is seeking a Customer Service Manager to lead customer service operations within our busy Service Department.

The ideal candidate will have a significant understanding of boats and boat mechanics, strong communication and organizational skills, and the ability to manage multiple priorities in a fast-paced environment.

RESPONSIBILITIES

Manage customer service and communication throughout the service process Coordinate service appointments, scheduling, estimates, and customer updates Work closely with Technicians, Parts, Sales, and Management Review and manage service orders, estimates, and invoices Help ensure an organized, efficient, and positive customer experience Take ownership of customer concerns and follow through to resolution

QUALIFICATIONS

Significant understanding of boats and boat mechanics.

REQUIRED

Strong customer service and communication skills Excellent organization and attention to detail Ability to multitask and manage priorities Management experience preferred Experience with Lightspeed preferred Marine service, boating, automotive, or powersports experience is a plus

COMPENSATION & BENEFITS

Very Competitive Pay Full-Time, Year-Round PTO Health Insurance 401(k) If you have the marine knowledge, leadership skills, and customer service experience we're looking for, we want to hear from you! Send your resume or contact Meredith Bay Marina to learn more, Travis@MBMboats.com

Pay:

From $65,000.00 per year

Benefits:

401(k) 401(k) matching Health insurance Paid time off

Work Location:

In person