Senior Office Coordinator / Customer Service Lead Son's Chimney Service & Stove Shop — Milford, NH $23-$26/hour | 32-35 hours/week | Year-Round Son's Chimney Service & Stove Shop is looking for an experienced Senior Office Coordinator / Customer Service Lead to join our team. This is more than a receptionist position. We are looking for someone who is organized, confident with customers, comfortable making routine decisions, and capable of helping keep a busy service office running smoothly. Responsibilities Answer incoming calls, emails, and customer messages Help customers identify and schedule the appropriate service Coordinate appointments and resolve routine scheduling issues Handle routine customer questions and concerns Direct technical, sales, estimating, and service questions to the appropriate team member Track open customer issues and ensure proper follow-up Maintain accurate customer and job information Assist with permits and general administrative tasks Support and help coordinate other office personnel Help improve organization and consistency within daily office workflows Communicate effectively with technicians, sales, estimating, warehouse, and management staff What We're Looking For We are especially interested in someone who: Has previous office, scheduling, or customer-service experience Has strong communication and organizational skills Is comfortable making reasonable decisions independently Takes initiative and follows problems through to completion Can manage multiple priorities in a busy environment Learns procedures quickly and follows them consistently Knows when to solve an issue independently and when to escalate it Is comfortable learning technical terminology and service types Has strong computer, typing, and data-entry skills Works well as part of a team while requiring limited day-to-day supervision Experience with an HVAC, plumbing, electrical, construction, automotive, home-service, or similar service company is a plus. Experience with Housecall Pro or similar scheduling/CRM software is helpful but not required. Schedule This is a year-round position averaging approximately 32-35 hours per week . Our busiest season generally runs from mid-August through mid-January , when additional hours may be available up to approximately 40 hours per week . The position is primarily weekday daytime hours. Compensation $23-$26 per hour , depending on experience and demonstrated ability. Compensation toward the upper end of the range will be considered for candidates with strong experience in customer service, scheduling, office coordination, or service-business operations who are comfortable taking ownership of responsibilities with limited supervision. Growth There is opportunity for increased responsibility and advancement as the employee develops a strong understanding of our customers, procedures, and operations. We are looking for someone who wants to become an important part of an established local service company and help keep our operation organized, responsive, and efficient.

Pay:

$23.00 - $26.00 per hour Expected hours: 32.0 per week

Work Location:

In person