Access Associate Greater Nashua Mental Health - 3.1 Nashua, NH Job Details Full-time $15.99 - $21.15 an hour 7 hours ago Benefits 403(b) matching Health savings account AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Tuition reimbursement Employee assistance program Vision insurance 403(b) Loan forgiveness Bereavement leave Qualifications High school diploma or GED Full Job Description Full-Time | Nashua, NH Greater Nashua Mental Health is seeking an Access Associate to serve as the first point of contact for clients and visitors. This role supports front desk operations by greeting clients, managing appointments, handling incoming calls, and ensuring a smooth and respectful client experience. The Access Associate plays a key role in maintaining accurate client information and supporting overall clinic flow. Want to learn more about who we are and the work we do?

Website:

Greater Nashua Mental Health Center | Non-Profit Mental Healthcare Center |

GNMH YouTube Channel:

Greater Nashua Mental Health (GNMH) - YouTube Explore our YouTube channel to hear from our team, learn about our programs, and gain deeper insight into our mission, culture, and community impact. Questions about this opportunity?

Contact our Recruitment team:

Anthony Legere 603-402-1594 603-889-6147 ext 1594 Key Responsibilities Greet and check in clients, verify demographic and insurance information, and collect copayments and balances. Answer and route incoming calls, providing accurate information and connecting callers with appropriate staff. Schedule appointments and assist clients with follow-up scheduling needs. Maintain clinician schedules and conference room calendars as needed. Monitor and manage client flow in the waiting area to ensure timely service. Provide courteous, professional, and timely customer service to clients, families, and staff. Open and close the building, ensuring operational readiness and security. Maintain accurate records in the electronic medical record (EMR) system. Perform general clerical duties and support administrative functions as needed. Complete additional duties or special projects as assigned. Qualifications High School Diploma or GED required. 1-2 years of customer service, administrative, or front desk experience preferred. Strong customer service and interpersonal skills with a professional demeanor. Ability to multitask and work effectively in a fast-paced environment. Excellent communication skills, both verbal and written. Ability to exercise sound judgment and problem-solving skills. Proficiency with Microsoft Office and multi-line phone systems. Ability to work independently and as part of a team with flexibility and a positive attitude. Why Work for Us We are looking for collaborative, curious individuals with a "can do" mentality to join our team of compassionate employees! We provide a stimulating work environment and offer competitive salaries and comprehensive benefits including: Choice of 2 health insurance plans Health Reimbursement Arrangement Health Savings Account Flexible Spending Account Dental Insurance Vision Insurance Group Life and AD&D Insurance Short and Long Term Disability Accident & Critical Illness Insurance 403(b) Retirement Plan with Agency Match Employee Assistance Plan Generous Earned Time Off Paid Extended Sick Time 10 Paid Holidays + your birthday! Bereavement Leave Tuition Reimbursement Qualifying Employer for

Public Service Loan Forgiveness Salary Range Salary Range:

$15.99/hr - $21.15/hr Equal Opportunity Employer Greater Nashua Mental Health is an Equal Opportunity Employer.