Access Associate

Description Full-Time | Nashua, NH Greater Nashua Mental Health is seeking an Access Associate to serve as the first point of contact for clients and visitors . This role supports front desk operations by greeting clients, managing appointments, handling incoming calls, and ensuring a smooth and respectful client experience. The Access Associate plays a key role in maintaining accurate client information and supporting overall clinic flow. Key Responsibilities

• Greet and check in clients, verify demographic and insurance information, and collect copayments and balances.
• Answer and route incoming calls, providing accurate information and connecting callers with appropriate staff.
• Schedule appointments and assist clients with follow-up scheduling needs.
• Maintain clinician schedules and conference room calendars as needed.
• Monitor and manage client flow in the waiting area to ensure timely service.
• Provide courteous, professional, and timely customer service to clients, families, and staff.
• Open and close the building, ensuring operational readiness and security.
• Maintain accurate records in the electronic medical record (EMR) system.
• Perform general clerical duties and support administrative functions as needed.
• Complete additional duties or special projects as assigned. Qualifications
• High School Diploma or GED required.
• 1-2 years of customer service, administrative, or front desk experience preferred.
• Strong customer service and interpersonal skills with a professional demeanor.
• Ability to multitask and work effectively in a fast-paced environment.
• Excellent communication skills, both verbal and written.
• Ability to exercise sound judgment and problem-solving skills.
• Proficiency with Microsoft Office and multi-line phone systems.
• Ability to work independently and as part of a team with flexibility and a positive attitude. Why Work for Us We are looking for collaborative, curious individuals with a "can do" mentality to join our team of compassionate employees! We provide a stimulating work environment and offer competitive salaries and comprehensive benefits including:
• Choice of 2 health insurance plans
• Health Reimbursement Arrangement
• Health Savings Account
• Flexible Spending Account
• Dental Insurance
• Vision Insurance
• Group Life and AD&D Insurance
• Short and Long Term Disability
• Accident & Critical Illness Insurance
• 403(b) Retirement Plan with Agency Match
• Employee Assistance Plan
• Generous Earned Time Off
• Paid Extended Sick Time
• 10 Paid Holidays + your birthday!
• Bereavement Leave
• Tuition Reimbursement
• Qualifying Employer for

Public Service Loan Forgiveness Salary Range:

$15.99/hr - $21.15/hr Greater Nashua Mental Health is an Equal Opportunity Employer