Momenta is a fast-growing, design-led CPG company bringing innovative arts & crafts products to major retailers including Walmart, Michaels, Office Depot, and Hobby Lobby. We are seeking an organized, detail-oriented, and highly responsive Customer Service & Sales Support Coordinator to join our team. This position plays an important role in supporting our Sales Team and ensuring that customer orders, samples, and day-to-day account needs are handled accurately and efficiently. The ideal candidate enjoys working in a fast-paced environment, is highly organized, has strong computer skills, and takes pride in following through and getting the details right. This is primarily an in-office position , with flexibility to work remotely from time to time as responsibilities and business needs allow. Key Responsibilities The successful person in this role will become someone the Sales Team can depend on to keep things organized and moving. We are looking for someone who is organized, responsive, accurate, resourceful, and comfortable taking ownership of their responsibilities . This is a good opportunity for someone who enjoys being an important part of a collaborative team and wants a role with a broad range of responsibilities.

This includes:

Provide day-to-day administrative and customer service support to the Sales Team. Enter and maintain customer orders, ensuring accuracy of item numbers, quantities, pricing, ship dates, and other order details. Review incoming orders and identify missing information, discrepancies, or potential issues. Track open orders and communicate order status, inventory availability, changes, and potential delays to the Sales Team. Answer incoming consumer phone calls and respond to consumer emails in a timely, professional manner. Handle consumer inquiries and concerns with professionalism, working to resolve issues quickly and effectively. Track customer issues and follow up to ensure resolution and customer satisfaction. Work closely with Sales, Operations, Accounting, and Warehouse teams to ensure orders are processed accurately and shipped on time. Assist sales representatives with customer requests, questions, follow-up, and account-related projects. Manage customer sample requests from start to finish. Maintain and organize the company sample room, ensuring samples are current, organized, labeled, and readily available. Prepare, pack, and coordinate shipment of samples and other materials to customers and sales representatives. Assist with preparation for customer meetings, presentations, line reviews, and sales appointments. Maintain accurate customer, product, and order information within company systems. Help investigate and resolve order discrepancies, shortages, shipping issues, and other customer service concerns. Create and maintain spreadsheets and reports to support the Sales Team. Provide general administrative and project support as needed. Develop a strong understanding of Momenta's products, customers, and internal processes. Look for opportunities to improve organization, accuracy, communication, and efficiency. Qualifications 3+ years of experience in customer service, sales support, order management, account coordination, or a similar role. Strong organizational skills with excellent attention to detail. Strong written and verbal communication skills. High level of overall computer proficiency including Microsoft Office software (Excel, Word). Experience with Google Workspace / Google Business tools is preferred. Experience with ERP, order-management, or inventory systems is a plus. Experience working with consumer products, retail customers, wholesalers, or distributors is preferred. Ability to manage multiple priorities, meet deadlines, and consistently follow tasks through to completion. Comfortable working both independently and as part of a team. Professional and comfortable communicating with sales representatives, internal teams, and retail customers. Willingness to jump in and help with a variety of responsibilities in a fast-paced environment. What We Offer We offer a full benefit package including health and dental, long term disability insurance, FSA and company paid short term disability and life insurance, 18 days PTO to start, On-site parking, 401k with company contribution, year-round "Summer Hours" on Fridays, Free lunches and lots of free craft products. Competitive salary including bonus plan. About Us Located in a beautifully restored brick building in historic Portsmouth, New Hampshire, Momenta is a leading designer and distributor of arts and crafts products sold by many of the nation's largest retailers. Our open, collaborative workspace brings together creative, talented people who enjoy developing products that inspire creativity, spark imagination, and help reduce stress. If you're looking for a fast-paced, entrepreneurial environment where your work has a meaningful impact, you'll feel at home at Momenta.

Job Type:

Full-time Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Application Question(s): Do you enjoy arts, crafts, coloring, or DIY projects?

Experience:

Customer service: 1 year (Required)

Microsoft Office Products:

1 year (Required) Ability to

Commute:

Portsmouth, NH 03801 (Required)

Work Location:

In person