Customer Experience Coordinator

Customer Experience Coordinator Celtic Air |Cape May County, NJ Full-Time |

Immediate Opening Pay:

$19.00 - $23.00 per hour, based on experience Be the Driving Force Behind an Exceptional Customer Journey Celtic Air is seeking a highly organized, customer-focused Customer Experience Coordinator to join our growing team immediately. This role is ideal for someone who thrives in a fast-paced environment, enjoys balancing customer communication with operational coordination, and takes pride in creating a seamless customer experience from the first phone call through project completion. As the Customer Experience Coordinator, you will play a vital role in guiding customers through scheduling, financing coordination, installation preparation, payment collection, and post-installation follow-up while ensuring every customer receives outstanding service throughout the process. Bookkeeping or payment processing experience is a plus, but not required. Why Work With Celtic Air? For more than 20 years, Celtic Air has proudly served Cape May County with a strong reputation for quality, professionalism, and customer care. We are known for our supportive culture, low turnover, and long-term investment in our team members. At Celtic Air, teamwork, communication, and employee development are at the heart of everything we do. If you're looking for a stable career where your work matters, your contributions are valued, and your future is supported, we'd love to hear from you.

What We Offer:

Competitive pay based on experience Medical insurance (employee contribution only $15/week) Optional family medical coverage Dental insurance Vision insurance Life insurance Short-term and long-term disability insurance 401(k) Paid vacation 6 paid holidays Paid training days Career advancement opportunities Monthly spiffs and bonus programs Family-friendly company events, including community parades and activities Supportive, team-oriented workplace with long-term stability

What You'll Do:

Answer inbound customer calls and efficiently schedule appointments Process sold jobs and assist customers with financing documentation Coordinate rebate submissions and extended warranty registrations Schedule and confirm installation dates with customers and internal teams Conduct post-installation customer satisfaction follow-up calls Collect deposits and accurately process customer payments Track project progression from sale to completion Maintain detailed customer records and job documentation Support service dispatch coordination as needed Work closely with sales, installation, and leadership teams to ensure a smooth customer experience Deliver exceptional customer service through phone, email, and in-person interactions

What We're Looking For:

Strong customer service and communication skills Highly organized with excellent multitasking abilities Bookkeeping, payment processing, or administrative experience preferred but not required ServiceTitan experience is highly preferred Experience in HVAC, plumbing, electrical, or home service industries is a strong plus Familiarity with Cape May County and surrounding service areas preferred Comfortable using MS Office, CRM systems, and multi-line phone systems Strong attention to detail and problem-solving skills Positive attitude, team mentality, and career-driven mindset Join a Company That Invests in You At Celtic Air, we believe great customer service starts with a great team. If you're ready to build a rewarding long-term career with a respected company that values your contributions, apply today. No calls, please. All candidates must apply online.