Customer Care - Document Coordinator

Customer Care Specialist Location:

Egg Harbor Township, NJ About Us Timeshare Legal is a well-established company with nearly 100 employees, over 15 years of industry experience, and annual revenues of $30

• 35 million.

We take pride in delivering exceptional service and are now seeking to expand our Customer Care Department at our Egg Harbor Township office. Role Overview As a Document Coordinator you will be responsible for delivering high-quality support while ensuring each customer's needs are addressed with professionalism and care. You will liaise between the Welcome Call Specialist and the Customer Case Manager to ensure each case has the accurate and required documentation to proceed. What You'll Do Information Sharing

• Clearly explain company services, procedures, and required documents Relationship Building
• Establish rapport with customers by addressing concerns, answering questions, and providing reassurance throughout the initial interaction. Documentation Support
• Guide customers in gathering all required documentation, including contracts and agreements from the Developer. Provide Developer contact information when necessary to retrieve missing documents. Customer Education & Guidance
• Explain the next steps in the process Interdepartmental Coordination
• Ensure a seamless transition to the

Customer Case Manager Required Skills and Qualifications Communication & Empathy:

Strong, professional communication skills with a patient, empathetic demeanor

Communication & Interpersonal:

Exceptional verbal and written skills for constant interaction with customers, colleagues, and vendors

Problem-Solving:

Proactive in finding solutions.

Self-Motivation & Independence:

Ability to manage customer cases without direct supervision and thrive in a team environment

Organizational & Time Management:

Proficiency in managing multiple customer accounts and deadlines simultaneously Position Details & Benefits Full-time position Paid training and paid time off Quarterly performance reviews Competitive benefits package including: 401(k) with 6% company match Medical, dental, vision, and life insurance Supportive, team-oriented work environment Schedule Standard 8-hour shifts In-person role at our Egg Harbor Township office

Job Type:

Full-time Pay:

From $45,760.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Application Question(s): Which tools have you used most often for work?

Work Location:

In person