A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Import Supervisor Shipco - 3.3 Elizabeth, NJ Job Details Full-time $60,000 - $70,000 a year 1 hour ago Benefits Wellness program Disability insurance Health insurance Dental insurance Vision insurance 401(k) matching Opportunities for advancement Qualifications Customer communication Full Job Description Description As a subsidiary of Denmark-based Scan-Group, our history in shipping and logistics dates to 1969. From Scan-Group, Shipco Transport was founded in 1988 and has organically grown into one of the world's leading neutral NVOCCs. Headquartered in Chatham, New Jersey, Shipco Transport operates more than 75 offices in over 30 countries across 5 continents and employs over 2,200 people. Our company's truly intermodal character, offering
LCL & FCL
Ocean and Air freight services, uniquely positions Shipco as a 'one-stop' provider of worldwide transportation solutions. (
Website:
www.shipco.com) Shipco Transport Inc., a leading international cargo transportation company, has an immediate opening at our GSG branch located in Elizabeth, NJ for an experienced Import Supervisor. The Import Supervisor is responsible for overseeing the daily import operations of the Global Solutions Group, which provides white-label services on behalf of our customers. This role ensures shipments are managed accurately, efficiently, and in accordance with each customer's specific procedures and service requirements. The Import Supervisor will lead the operations team, monitor service performance, resolve escalated issues, and ensure all customer communication reflects the customer's brand and standards. The position requires strong operational knowledge, attention to detail, and the ability to manage multiple customer programs with different processes and expectations. Key Responsibilities Supervise the daily activities and workload of the import operations team. Ensure shipments are handled according to customer-specific SOPs, service requirements, and agreed timelines. Maintain the integrity of the white-label service by ensuring communication and documentation are presented under the customer's name and according to their standards. Monitor shipment milestones, documentation, customs clearance, delivery coordination, and final billing. Review operational reports and follow up on shipments requiring immediate attention. Serve as the first point of escalation for service issues, delays, customer concerns, and operational exceptions. Work closely with overseas offices, agents, carriers, customs brokers, truckers, warehouses, and internal departments. Provide timely updates to customers and ensure communication is accurate, consistent, and professional. Monitor team performance, productivity, quality, and compliance with established procedures. Train and support team members and ensure proper coverage during absences or periods of high volume. Identify process gaps and recommend improvements to increase efficiency, service quality, and consistency. Support the implementation and onboarding of new white-label customer programs. Ensure customer rates, billing instructions, and financial requirements are followed accurately. Review profit and loss exceptions, unbilled files, accruals, and vendor invoice discrepancies. Maintain complete and accurate shipment records and documentation. Ensure compliance with applicable import regulations, company policies, and customer confidentiality requirements. Work with management to address recurring operational issues and improve the overall customer experience. Skills, Knowledge and Expertise Strong knowledge of import freight forwarding operations. Previous supervisory or team-lead experience preferred. Ability to manage multiple customer accounts with different procedures and priorities. Strong customer service and problem-solving skills. Excellent written and verbal communication. Strong organizational skills and attention to detail. Ability to work under pressure and manage operational escalations. Experience working with carriers, agents, customs brokers, truckers, and other service providers. Comfortable reviewing operational and financial performance reports. Strong commitment to confidentiality and protecting customer information. Benefits We offer a positive and friendly atmosphere with opportunities for advancement and personal growth. Salary is commensurate with experience. We offer medical, dental, life, and vision insurance, STD, and LTD insurance. We also offer a flexible benefits account, an optional wellness program, and a matching 401(k) plan. Shipco Transport is an Equal Opportunity Employer, welcoming applications from individuals of all abilities, backgrounds, and experiences. About Shipco Founded in 1988, Shipco has organically grown into one of the world's leading neutral NVOCCs. Today it is headquartered in Chatham, New Jersey and is a founding member of the Worldwide Alliance. As a subsidiary of Scan-Group, we are entirely Danish-owned and privately held. Today, our Group is present in over 40 countries worldwide employing more than 3,200 staff in 156 offices.
