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EE
eCom express USA
Online Sales person - Full time
Career Insights for Retail Customer Service Manager
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Scorecard
Based on New Jersey data
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What they do
A Retail Customer Service Manager manages staff that provide customer service for a retail store. Assists staff as needed, or deals directly with customers. Implements policies with regard to store products and merchandise. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$60,469 / year median in New Jersey
+18% projected growth
Job Description
Overview We are seeking a dedicated and enthusiastic Full-Time Online Sales Person to join our team. This role involves engaging in retail sales and providing excellent customer service through online platforms. The ideal candidate will be a people person, tech-savvy, and experienced in sales, with a strong focus on delivering a positive shopping experience. If you enjoy working in a dynamic environment and have a passion for sales and customer interaction, this opportunity is perfect for you. Responsibilities Manage and execute retail sales activities via online channels, ensuring targets are met or exceeded. Provide exceptional customer service by addressing inquiries, resolving issues, and guiding customers through their purchase journey. Promote and sell whatnot products effectively to diverse customers. Utilize PC skills to update product listings, manage orders, and maintain accurate records. Engage with customers in a friendly, professional manner to build rapport and foster repeat business. Stay informed about product features, updates, and industry trends to better assist customers. Collaborate with team members to optimize sales strategies and improve overall customer satisfaction. Skills Proven experience in retail sales and online selling platforms. Strong customer service skills with the ability to communicate clearly and effectively. Tech-savvy with proficient PC skills including familiarity with e-commerce tools and software. People person with excellent interpersonal skills who enjoys engaging with customers. Sales experience is a must; ability to meet sales goals consistently. Ability to work full-time hours reliably in a fast-paced environment. Friendly, approachable demeanor with a proactive attitude towards problem-solving and customer engagement. This position offers an exciting opportunity for motivated individuals passionate about sales and customer service in an online setting.