A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Operations Type of contract: Permanent Employee Our Company Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health . By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026. Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the
IMBESTIO
! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world! Your Role We are looking for an Order Fulfillment Specialist to manage the end-to-end order processing cycle, from quote confirmation to billing. You will ensure compliance with internal policies, provide premium customer experience, and manage logistics and stock optimization. This role requires close collaboration with sales, proactive backlog management, and effective handling of customer inquiries and
TECHNOGYM CARE
activities. Your Impact Guarantee precise and timely order processing, ensuring governance and compliance with internal policies and sales conditions. Provide a premium customer experience by effectively managing customer journey touchpoints. Plan and manage "frictionless" deliveries through the logistic portal, including delivery date management, job assignment, and activity closure. Optimize free stock management and process Purchase Orders to HQ, ensuring correct stock movement management. Maintain an accurate order portfolio (backlog), avoid expirations and collaborating with sales to minimize backlog slippage. Keep the CRM system up to date with relevant customer service information. Manage
TECHNOGYM CARE
activities, offering prompt and appropriate feedback to customer inquiries. Conduct post-delivery surveys to assess customer satisfaction and proactively address any issues. About You Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. You should have high attention to detail and accuracy, with strong time and workload management skills. You have excellent telephone and written communications skills, have a true passion for delivering a premium customer experience and are system savvy (SAP, Outlook).
What you should bring:
Proven experience in Order Management, Customer Service, or a related role, ideally in a fast-paced, customer-centric environment. Minimum of 2-3 years of relevant experience. Strong sense of accountability and ownership of customer needs. Excellent communication skills, both verbal and written, with active listening and empathy. Knowledge of ERP systems (SAP preferred) and CRM management. Analytical and structured approach with strong problem-solving skills. Familiarity with local VAT and fiscal regulations. Fluency in English (preferred). Exceptional time management and resilience. Technogym is an Equal Opportunities Employer Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief. Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!
