Customer Service Manager IFC Solutions Linden, NJ Job Details Full-time $85,000 - $95,000 a year 1 day ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Retirement plan Qualifications Team supervision Managing teams in a customer support role Filing Microsoft Office Schedule management Supervising experience Bachelor's degree Team management Leading team collaboration initiatives CRM system proficiency Associate's degree Account management Production scheduling Process management Technical Proficiency Cross-functional communication Office experience Full Job Description

WHO WE ARE

IFC Solutions is a key ingredient provider to the food, beverage, cosmetic and personal care industries. We have a wide portfolio of product offerings including food colors, release agents/processing aides, and emulsifiers that we sell to manufacturing companies all over the world. We are a family-owned business with solid growth over the past decade. IFC strives to have a fun and family-oriented culture. We offer several corporate events throughout the year, provide catered lunches on occasion, and offer fun inter-departmental activities throughout the year.

WHO WE ARE LOOKING FOR

We are seeking an operational, hands-on Customer Service Manager with a "can do" attitude to lead our customer-facing operations in a fast-paced manufacturing environment. In this role, you will manage a direct team of 3 Customer Service Representatives while taking an active role in account management, order fulfillment, and cross-departmental coordination. The ideal candidate is a natural problem solver with a keen eye for detail, strong supervisory skills, and a track record of building effective relationships with both internal teams and external customer accounts.

REQUIRED QUALIFICATIONS

Education:

Associates or Bachelor's Degree Leadership Experience :

3+ years of experience directly managing, coaching, or supervising a small team (3+ reports).

Industry Experience:

5+ years in an office environment, specifically in order processing, customer service, or sales operations (experience in manufacturing, logistics, or distribution is a plus).

Technical Skills:

A high degree of competency with the Microsoft 365, order entry systems (ERP/CRM), and shipment/logistics scheduling.

Core Competencies:

Excellent verbal and written communication skills, exceptional organizational abilities and the ability to collaborate cross-functionally.

WHAT THE ROLE INVOLVES

Team Leadership & Operations Directly supervise and coach a team of 3 Customer Service Representatives, managing their daily workflows, order coverage, and workload balance. Train team members on various process improvements related to order entry systems, customer service standards, and internal processing procedures. Create written SOPs (Standard Operating Procedures) and supporting documentation as needed. Serve as the primary person for complex customer inquiries, order exceptions, or urgent issues. Develop departmental OKRs create individual KPIs for team members Set up regular team meetings and 1:1's with team members to track OKR and KPI targets, respectfully. Account Management & Customer Care Work directly with customers via phone and email to receive and confirm purchase orders, provide current pricing and lead times, and update delivery schedules. Maintain regular contact with key accounts to build long-term relationships, understand their needs, and ensure ongoing customer satisfaction. Resolve customer complaints and order disputes with proactive, solution-oriented service. Cross Departmental & Logistics Coordination Collaborate interdepartmentally to manage the full order cycle from original purchase order through final invoicing. Partner with Purchasing to flag order volumes exceeding current inventory levels. Coordinate with Production to establish realistic completion dates and tack fulfillment timelines. Work alongside Technical/Quality teams to confirm product specifications, quality standards, and correct finished product labeling. Arrange freight logistics and communicate with Shipping/Receiving to ensure timely bookings, correct carrier documentation, and on-time delivery. Assist Accounting to verify accurate billing, invoice distribution, and resolution of any payment discrepancies. Maintain organized physical and digital records of customer files, pricing contracts, and processed orders.

WHAT WE OFFER

A fun and challenging work environment with terrific co-workers. A Competitive Salary with the Opportunity for Bonuses Paid Holidays -Typically 13 to 15 days a year Paid Time Off Health Insurance (we are currently with Aetna). Optional Dental and Vision Insurance. Periodic corporate events and special occasion company provided meals.

Pay:

$85,000.00 - $95,000.00 per year

Benefits:

401(k) matching Health insurance Paid time off Retirement plan Vision insurance Application Question(s): How many years of experience do you have directly managing or supervising a team in an office, manufacturing environment? This is a 100% on-site role at our facility in Linden, NJ. Are you able to reliably commute on-site Monday through Friday?

Work Location:

In person