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Director - Aftermarket
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Scorecard
Based on New Jersey data
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What they do
A Director of Customer Service directs customer service activities for a company. Develops and directs the implementation of customer service policies for company products and oversees customer service staff. Analyzes customer sales and service data and customer feedback.
$149,162 / year median in New Jersey
+3% projected growth
Job Description
Director - Aftermarket at ProMach Director - Aftermarket at ProMach in Moorestown, New Jersey Posted in about 21 hours ago.
Type:
full-time Ready to lead a high-impact service and aftermarket organization in a growing automation business? Weiler Labeling Systems, a ProMach company, is seeking a Director of Aftermarket to lead our Field Service and Aftermarket Sales teams. This role is responsible for driving customer satisfaction, growing aftermarket revenue, developing service strategies, and ensuring customers maximize the performance of their equipment throughout its lifecycle. What You'll Do Lead Field Service and Aftermarket Sales teams Drive service, parts, and upgrade revenue growth Develop customer support and service strategies Manage resource planning, training, and team development Partner with Sales and Operations on customer solutions Strengthen customer relationships and long-term account engagement Oversee service performance, reporting, and operational excellence What We're Looking For 10+ years of experience in manufacturing, automation, packaging machinery, or similar industries 3+ years of leadership experience managing service, aftermarket, or customer support organizations Strong commercial mindset with experience growing aftermarket revenue Ability to drive change, build teams, and create a customer-first culture Bachelor's degree preferred ????
Base Salary:
$125,000 - $150,000 Join a market leader in packaging automation and help shape the future of customer support, service excellence, and aftermarket growth.