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Valley Bank

Head of Research & Insights

Pay: Not specified

Posted: 6 weeks ago

Location: Morristown, NJ (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 10/1/2026

Career Insights for Customer Experience Manager

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Based on New Jersey data

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What they do

A Customer Experience Manager manages processes used by a company to track customer interactions, improve customer service and build customer loyalty. Reviews sales and marketing interactions with customers. Gathers and analyzes customer feedback and designs practices to improve customer experience.

$73,378 / year median in New Jersey

+10% projected growth

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Job Description

Company:

Valley Bank Location:

Morristown, NJ Career Level:

Mid-Senior Level Industries:

Banking, Insurance, Financial Services Description Responsibilities include but are not limited to: Translate customer, market, and competitive insights into strategic recommendations that drive measurable business impact. Lead end-to-end qualitative and quantitative research (e.g., segmentation, value proposition, brand tracking, journey mapping, voice of customer). Establish and own a centralized insights function as the single source of truth and trusted voice of the customer. Synthesize diverse data sources (research, behavioral, competitive, and market intelligence) into clear, actionable narratives. Identify unmet customer needs, key motivations, and competitive whitespace to inform strategy and innovation. Embed insights into product development, marketing, and customer experience to drive differentiation and growth. Manage and optimize external research partners, agencies, and data providers to deliver high-quality insights. Leverage AI, advanced analytics, and emerging tools to accelerate insight generation and create competitive advantage. Deliver compelling executive-level storytelling and build high-performing teams focused on strategic impact and innovation.