A Customer Service Account Manager manages customer service for assigned customer accounts. Provides a point of contact for customers and manages communication regarding customer orders and accounts. Handles customer service requests and maintains account and order records.
Paramus, NJ Job Details Full-time $80,000 - $90,000 a year 10 hours ago Benefits Disability insurance Health insurance 401(k) Life insurance Qualifications Exhibition coordination Event customer service Full Job Description Imagine an environment where your interpersonal skills are utilized to help create astounding trade show exhibits and permanent environments for some of the top brands in the world. MC² is that workplace. We know—we're that group! We have a rare opening for an Account Manager to join our amazing group in Paramus, NJ! About MC² An international leader in the exhibit and live event marketing industry, we not only design and build beautiful exhibit and environmental spaces (the floors, walls and surfaces), but we innovate the technology within them. We lead the pack in creating dynamic places where people interact face to face with the world's best brands. No exaggeration. All manifested from our 15 locations in the U.S. and our European location in Düsseldorf, Germany. This opening is resident in Paramus, NJ. About the position The Account Manager will act as a liaison with all internal departments to ensure continued progress of client workflow. Acts as a key contributor in a complex and crucial environment.
Essential Functions :
Lead efforts, in conjunction with Director(s) and/or Sales, to build, maintain and manage client relationships. Research and understand client business and goals. Troubleshoot and manage client questions and concerns. Acts as liaison to client, leading client meetings, fulfilling requests, adjusting requirements as appropriate, recording changes. Develops, executes, and maintains project schedule ensuring project team meets all requirements including both internal and client deadlines. Prepares the scope of work outline to facilitate the creation of the sales contract. Estimates and submits project show services. Prepares and distributes show site labor packet. Maintains project folders with all client and project documentation stored in company approved SharePoint folders throughout the project. Reconciles project costs including labor, show services and change orders, prepares client invoices and gathers approvals before sending them for processing. Compiles project performance information and coordinate a post-show review with the internal team. Performs other duties in support of client services Manages sub-contractors Non -
Essential Functions :
Monitors show floor activity to ensure compliance with project plan Functions as on-site producer at shows Manages client files Facilitates client viewings Independently manages house accounts What we are looking for: BS in Marketing or equivalent experience Minimum of 2-year trade show, exhibit, events, or related experience with a general understanding of fabrication Ability to read set-up prints Ability to source materials Knowledge of exhibit operations and procedures PC skills, proficiency in Microsoft Office Suite, Web Excellent communication, organizational and time management skills Proven ability to multi-task, manage multiple priorities, meet deadlines and effectively problem solve Strong customer service skills
Requirements:
Some travel Ability to work a flexible and demanding schedule MC² offers a robust benefits package including: Medical (3 choices of plans), Dental (3 choices of plans), 401K, Vision, company paid Life Insurance, company paid Long Term Disability, Short Term Disability, Accident and Critical Illness Insurance-plus more. Our culture fosters teamwork, individual strength, and innovation, all in a dynamic environment! MC² is an equal opportunity employer. M/F/D/V.
