A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$45,000- $50,000 per year PTO, comprehensive benefits, 401k match
BAYADA HOME HEALTH CARE
is seeking a full-time Client Services Manager, for our Skilled Nursing office in Sewell, NJ . This office provides best-in-class home care to adults and pediatrics population, helping them live safely at home with comfort, dignity, and independence . If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager, role could be the right next step for you. BAYADA believes that our clients and their families deserve home care delivered with compassion, excellence, and reliability , and we are looking for a leader who shares those values. Why this role matters As a Client Services Manager, you are the central coordinator of care in the office.
You will:
Ensure that clients receive consistent, high-quality services Support and engage our RNs and LPNS Partner closely with the clinical manager and director to grow and sustain a healthy caseload Help BAYADA reach more people who want to remain safely at home through skilled nursing services Responsibilities for a
Client Services Manager:
Client & caregiver coordination Manage a caseload of clients , ensuring schedules are filled and services are delivered reliably Coordinate day-to-day staffing and scheduling for personal care and companion services Communicate regularly with clients, families, and caregivers to understand needs, resolve issues, and maintain a high-quality experience Monitor and respond to open shifts, cancellations, and coverage gaps to prevent service interruptions Referral management & growth Receive and process referrals from hospitals, discharge planners, payors, and community partners Partner with clinical team and director to convert referrals to active cases quickly and smoothly Track billable hours and caseload growth , contributing to office productivity and financial health Field staff support & engagement Build strong, trusting relationships with RNs and LPNs Support caregivers with schedule changes, questions, and concerns , escalating issues appropriately Collaborate with recruiting and clinical leaders around onboarding, compliance, and performance of field staff Office teamwork & operations Collaborate daily with the director, clinical manager, and office team to achieve goals in client satisfaction, staffing, and retention Use BAYADA systems (e.g., scheduling and documentation platforms, Workday, email, and reports ) to manage caseload and workflows Model The BAYADA Way —our core values of compassion, excellence, and reliability —in all interactions Qualifications for a
Client Services Manager:
Required Bachelor's degree or equivalent combination of education and relevant experience (per office/division standard) 1+ years of experience in customer service, staffing, scheduling, or coordination in a fast-paced environment Strong relationship-building and communication skills , both written and verbal Proven ability to prioritize, stay organized, and manage competing deadlines Comfort using computers and learning new systems (scheduling, documentation, reporting) Alignment with The BAYADA Way and a genuine desire to support clients, families, and caregivers Preferred Experience in home care, healthcare, senior services, or human services Prior experience with scheduling / staffing or case management Familiarity with the local community and service area Schedule & Work Environment Full-time role: exempt Monday-Friday, daytime office hours 8:30am- 5:00pm Benefits BAYADA Home Health Care offers a comprehensive benefits plan including: Medical, dental, and vision coverage Paid holidays, vacation, and sick time 401(k) with company match Employer-paid life insurance Employee Assistance Program Tuition reimbursement To learn more about BAYADA benefits: https://www.bayada.com/benefits #LIRX As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates. BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here . BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.
