A Customer Experience Manager manages processes used by a company to track customer interactions, improve customer service and build customer loyalty. Reviews sales and marketing interactions with customers. Gathers and analyzes customer feedback and designs practices to improve customer experience.
Customer Experience Supervisor Role Available About Us:
Village Super Market, Inc. operates ShopRite, Fairway Market, and Gourmet Garage stores across NJ, NY, PA, and MD. Since 1937, we've been Helping Families Live Better by combining great food, great people, and great service. Guided by our Purpose — To Care Deeply about People, Helping Them Eat Well and Be Happy — we take pride in creating a welcoming environment where our associates and communities thrive. About the
Role:
The Customer Experience Supervisor plays a key leadership role in ensuring an exceptional shopping experience across all customer touchpoints — in-store, curbside, and online. This position oversees our Front of Store (FOS) and Online Pick-Up & Delivery (OPD) teams, driving operational excellence, engagement, and customer satisfaction through hands-on leadership and data-driven decision making.
What You'll Do:
Lead, coach, and inspire FOS/OPD teams and Customer Service Managers to deliver world-class service. Monitor front-end operations, queue times, and digital order flow to ensure smooth, efficient execution. Partner with cross-functional teams to align workflows, staffing, and service standards with company goals. Champion a culture of hospitality and continuous improvement by acting on customer feedback and operational insights. Support digital integration across Instacart, Village mobile app, and other online platforms. Track performance metrics, identify opportunities, and execute plans to drive results. Collaborate with HR and Learning & Development to train and grow associates through ongoing coaching and mentorship.
What We're Looking For:
Strong people leadership and communication skills. Proven experience in retail or customer-facing operations. Ability to manage multiple priorities in a fast-paced environment. Proficiency in Microsoft Office and comfort with digital tools and dashboards. Bachelor's Degree preferred (Business, Retail Management, or related field). Flexible to travel (up to 75%) to support multiple store locations, including weekends and holidays.
Why You'll Love Working Here:
At Village, we believe retail is more than a job — it's a place to make a difference every day. You'll join a supportive, community-focused company that values innovation, inclusion, and growth. Join Village Super Market and help us create an exceptional shopping experience—where GREAT Customer Service starts at the front of the store.
Pay:
$74,100.00 - $85,540.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off
Experience:
Retail management: 4 years (Required) Team development: 3 years (Required) Ability to
Commute:
Somers Point, NJ (Required) Willingness to travel: 75% (Required)
