Customer Service and Pricing Coordinator Hensel Recycling North America, Inc.

• 3.8 West Berlin, NJ Job Details Full-time $55,000
• $65,000 a year 5 days ago Benefits Health insurance Dental insurance Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Teamwork Confidential information handling Microsoft Office Bachelor's degree Attention to detail

Business Administration Full Job Description Summary:

The Customer Service and Pricing Coordinator is responsible for executing metal trading and hedging transactions while managing the end-to-end post-trade process. This role serves as the primary point of contact for customers, ensuring timely trade confirmations, accurate settlement of transactions, and strong ongoing customer relationships. The ideal candidate combines commercial acumen, attention to detail, and excellent communication skills to support both trading activities and customer satisfaction.

Essential Duties and Responsibilities:

Metal Pricing / Trading Support (~60%) Execute metal trading and hedging transactions in accordance with company policies and risk management guidelines. Maintain organized, auditable records of all pricing communications and quote confirmations. Prepare and distribute trade confirmations promptly and accurately to customers. Coordinate and process final settlements, ensuring all financial and contractual obligations are completed correctly and on time. Reconcile trade details with counterparties and resolve any discrepancies. Ensure compliance with contractual terms, internal controls, and regulatory requirements. Monitor metal markets and support pricing, hedging, and trading strategies. Build relationships with customer base and answer any questions Identify process improvements to enhance operational efficiency and customer experience. Handle confidential and non-routine information Use ICRM (Ifos Customer Relation Management) to create documents including Hedge confirmations, credit notes and final settlements Customer Service (~40%) Use ICRM (Ifos Customer Relation Management) to create documents including Hedge confirmations, credit notes, final settlements, pro forma's and order confirmations Create and prepare documentation for inbound and outbound shipments, domestic and international. Communicate with customers and vendors regarding orders, inquiries, and shipment status. Build and maintain strong, long-term relationships with customers by providing responsive and professional service. Collaborate with internal teams including sales, customer service and production

Qualifications:

Ability to interact and communicate with individuals on all levels of the organization. Ability to work in a fast-paced environment. Ability to establish priorities and meet deadlines. Possess sound judgment in decision making. Must have high levels of interpersonal skills to handle sensitive and confidential information and situations. Strong attention to detail and accuracy, particularly in recording and communicating price information. Proficient in Excel and comfortable working with CRM/ERP systems. Clear, professional phone and written communication skills for daily contact with the trading partner and customers. Ability to follow structured procedures precisely; escalates rather than improvises on pricing matters. No trading license, financial certification, or market-trading experience required. Ability to multitask Bilingual ability is a plus. Education and/or Experience Bachelor's degree in Business Administration, Accounting, Finance or related field. Note on Scope This role is explicitly scoped as a communication and administrative support function. It does not require, and the incumbent should not exercise, independent judgment on trading, hedging, or metal price risk — those decisions remain with Hensel's external trading partner and internal Finance leadership.

COMPETENCIES

• Diversity
• Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics
• Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Oral Communication
• Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Quality
• Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity
• Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security
• Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Attendance/Punctuality
• Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability
• Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Teamwork
• Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Problem Solving
• Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Pay:

$55,000.00

• $65,000.

00 per year

Benefits:

401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Vision insurance Application Question(s): Can you tell me something about your work, education or life experience that would make you an ideal candidate for this position?

Work Location:

In person