A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Entry-Level Client Services Administrator ICS Corporation - 4.4 West Deptford, NJ Job Details $40,000 - $50,000 a year 10 hours ago Benefits On-the-job training Qualifications Bachelor's degree
Full Job Description About Us:
ICS Corporation is a family-owned direct mail marketing company located in West Deptford, New Jersey. Since 1965, ICS has partnered with some of the nation's leading organizations to deliver innovative direct mail and marketing solutions. For more than 60 years, our success has been built on exceptional service, attention to detail, and a commitment to exceeding client expectations.
Job Summary:
ICS Corporation is looking for a motivated, organized, and detail-oriented Entry-Level Client Services Administrator to join our growing team. This role provides administrative support to our Client Services Department and plays an important part in helping our teams deliver successful direct mail projects. This is an excellent opportunity for someone beginning their career in client services, administration, or project coordination. No direct mail experience is required, we provide on-the-job training!!
Responsibilities:
Provide administrative support to the Client Services team. Create and maintain work tickets and project documentation. Assist with coordinating projects between Client Services, Scheduling, Production, and other internal departments. Monitor project status and help ensure deadlines are met. Organize and maintain electronic files and project records. Respond to internal inquiries and assist with day-to-day administrative tasks. Prepare reports, spreadsheets, and other documentation as needed. Support additional projects and responsibilities assigned by management.
Qualifications:
Bachelor's degree required. Strong organizational skills and exceptional attention to detail. Excellent written, verbal, and interpersonal communication skills. Ability to prioritize multiple assignments in a fast-paced environment. Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook. Strong problem-solving skills and a willingness to learn. Ability to work independently while collaborating effectively with cross-functional teams. Previous internship, office, administrative, customer service, or project coordination experience is a plus but not required.
