Customer Engagement Lead Progistics Distribution - 1.0 Henderson, NV Job Details Full-time $19 - $21 an hour 18 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance Employee discount Qualifications Customer communication Teamwork English Client services Customer support Process management Full Job Description Job Overview We are seeking an energetic and strategic Customer Engagement Team Lead to drive exceptional client experiences and foster strong relationships across diverse markets. In this pivotal role, you will lead a dynamic team responsible for managing customer interactions, enhancing service quality, and implementing innovative engagement strategies. Your leadership will empower teams to deliver personalized solutions, leverage data insights for continuous improvement, and collaborate seamlessly with cross-functional departments. This is an exciting opportunity to shape customer engagement initiatives that elevate brand loyalty and satisfaction on a global scale. Responsibilities Lead and supervise customer support teams, ensuring high standards of service delivery and team performance Develop and execute comprehensive customer engagement strategies aligned with organizational goals Manage CRM (Customer Relationship Management) systems to track interactions, analyze data, and optimize outreach efforts Foster cross-functional collaboration with sales, marketing, product development, and technical teams to deliver unified customer experiences Coach and mentor team members to enhance their communication skills, technical proficiency, and client management capabilities Oversee call center operations, ensuring efficient handling of inquiries, complaints, and feedback in multiple languages including English Utilize data-driven insights to identify trends, measure success metrics, and implement continuous process improvements Experience Proven leadership experience leading teams in a customer support or client services environment Extensive knowledge of call center management, project management, and customer service best practices Demonstrated ability to manage multiple projects simultaneously while maintaining attention to detail Strong analytical skills with proficiency in CRM systems and Microsoft Office tools for reporting and analysis Experience supervising teams in a multilingual setting with excellent communication skills in English and other languages preferred Background in managing cross-functional collaboration initiatives within fast-paced environments Prior experience in coaching team members, supervising customer service operations, and making data-driven decisions based on analytics Join us as a Customer Engagement Lead to inspire your team, innovate customer interactions, and make a lasting impact on our clients' experiences worldwide!

Pay:

$19.00 - $21.00 per hour

Benefits:

401(k) Dental insurance Employee assistance program Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person