Customer Service Coordinator

If you've worked in service dispatch and love being the calm, organized voice that keeps customers and technicians on track, we'd love to meet you. Goettl Air Conditioning & Plumbing is looking for a Customer Service Coordinator who understands the rhythm of home services and enjoys helping days run smoothly. You'll be a key connection between our customers, technicians, and internal teams—and a big part of delivering a great service experience. Dispatchers Love Working Here Because… The right way comes first — clear processes, accurate scheduling, and strong follow-through matter more than rushing or cutting corners. Your experience is trusted — you're empowered to make smart decisions and keep the day running smoothly, even when things get busy. What You'll Do Be the friendly, go-to contact for customer calls, texts, and messages Support daily dispatch operations and keep the board moving smoothly Send appointment confirmations, reminders, and follow-ups Handle reschedules and communicate delays with clarity and care Make outbound calls for scheduling, updates, and customer follow-ups Partner closely with technicians, installers, and the Customer Experience Center Keep job details accurate so everyone has the right information at the right time Jump in on shared administrative tasks to support the team What We're Looking For Experience in service dispatch or customer coordination for home services (HVAC, plumbing, electrical, etc.) Comfortable handling phones, texts, and scheduling systems in a fast-paced setting Clear, friendly communicator who stays organized under pressure Strong attention to detail and follow-through Team-first mindset with a positive, helpful attitude Goettl is an Equal Opportunity Employer and welcomes applicants of all backgrounds and ages.