A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location We are looking for a talented Service Administrator to join our team in (North Las Vegas, NV) . You will make an impact in the following ways: Serve as the first point of contact for customers by phone and in-person, developing positive relationships and delivering an exceptional customer experience Assess customer needs, gather service information, and create accurate work orders in appropriate service management systems Provide customers with service updates, repair status information, and timely communication throughout the service process Maintain accurate customer, equipment, and service documentation to support effective service delivery Utilize available systems and tools to capture service details, troubleshoot customer concerns, and support successful repair outcomes Work closely with technicians, service teams, and management to coordinate service activities and ensure customer needs are met Support warranty processes by gathering required information, verifying documentation, and assisting with claim submissions when required Follow Cummins Health, Safety & Environmental policies and contribute to a positive branch environment In order to be successful in this role you will need the following: High school diploma or equivalent with significant customer service, administrative, service coordination, or related experience Strong customer focus with the ability to build relationships and provide professional solutions Excellent verbal and written communication skills with the ability to interact effectively with customers, technicians, and internal teams Strong organizational skills with the ability to manage multiple priorities and maintain accurate service records Experience creating work orders, maintaining service documentation, and using service management systems Ability to understand customer concerns and translate information into effective troubleshooting and service actions Familiarity with warranty processes, service documentation, invoicing, or claims administration is preferred Ability to use electronic service tools and computer systems to support service activities and customer communication We are seeking a highly motivated, organized, and self-driven professional who excels at building and maintaining strong customer relationships. The ideal candidate will serve as a key liaison between customers, technicians, and management, ensuring clear communication and seamless service execution. This individual will proactively coordinate service activities, address customer needs with professionalism and urgency, and contribute to an exceptional customer experience while supporting the branch's operational and business objectives.
Education, Licenses, Certifications:
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience. Compensation and Benefits Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our retirement savings plans, medical/dental/life insurance, health savings account, paid time off, professional development opportunities, and a full complement of personal and professional benefits. Job Service Organization Cummins Inc. Role Category On-site with Flexibility Job Type Office Req
ID 2432496
Relocation Package Yes 100% On-Site No Cummins and E-Verify At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.
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