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Under Your Skin Tattoo and Body Piercing
Front-End Supervior
Career Insights for Retail Customer Service Manager
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Scorecard
Based on Nevada data
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What they do
A Retail Customer Service Manager manages staff that provide customer service for a retail store. Assists staff as needed, or deals directly with customers. Implements policies with regard to store products and merchandise. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$64,643 / year median in Nevada
+21% projected growth
Job Description
Job Overview We are seeking a motivated and customer-oriented Front End Supervisor to join our crew. In this role, you will be the first point of contact for customers, providing exceptional service and ensuring a smooth experience. You will work closely with the Shop Manager and the Shop Owner in the handling of the daily operations. Your responsibilities will include managing transactions, assisting customers with inquiries, and maintaining the front end of the store. The work schedule is weekends, Friday-Sunday. Duties Operate the cash register and handle cash transactions accurately Ability to maintain scheduling for client appointments Provide excellent customer service by greeting customers and addressing their needs Assist in managing the checkout area to ensure it is clean and organized Handle customer inquiries and dispute resolution Maintain knowledge of store promotions, products, and services to assist customers effectively Working closely with shop manager and owner, for day to day operations Skills Strong customer service skills with a focus on creating positive experience Proficient in cash handling and operating cash registers Must have retail supervisor or retail management experience Ability to communicate clearly and effectively with customers and team members Experience in retail sales Good phone etiquette for handling customer inquiries over the phone Supervisory skills required