Company Overview Resource Label Group, LLC (RLG) is a leading full-service provider of label and packaging solutions with a diverse product offering which includes pressure sensitive labels, shrink sleeves, RFID/NFC technology, sustainable product solutions, scent activation technology, pharmaceutical packaging and fulfillment services. Resource Label provides products and services for the food, beverage, chemical, household products, personal care, nutraceutical, pharmaceutical, medical device, and technology industries. With locations across the U.S. and Canada, RLG provides national leadership and scale to deliver capabilities, technologies, systems, and creative solutions that customers require. Overview As a Customer Service Account Manager, you are responsible for managing complex customer accounts and ensuring consistent execution across customer service, production, scheduling, prepress, quality, and sales functions. This is a critical Customer Service role designed for experienced, highly capable team members who manage high-touch accounts requiring elevated operational coordination and customer support. You serve as the primary point of contact for assigned customers, ensuring orders, timelines, specifications, and customer expectations are executed accurately and efficiently. This role plays a key part in protecting customer satisfaction, supporting operational execution, and driving consistency across the customer experience. The Account Manager supports a broad range of print and packaging solutions including flexographic, digital, RFID, offset, and lithographic technologies. Key Responsibilities Customer Account Management Build and maintain strong relationships with assigned customer accounts Serve as the primary customer contact for order execution, issue resolution, and day-to-day communication Maintain a strong understanding of customer requirements, timelines, and expectations Complex Execution & Coordination Coordinate activities across Customer Service, Production, Scheduling, Prepress, Quality, Finance, and Sales Manage complex customer requirements, revisions, priorities, and escalations Ensure accurate and timely execution from order placement through delivery Operational Performance Support key performance metrics including on-time delivery, responsiveness, order accuracy, and service consistency Identify and escalate risks that could impact delivery, quality, or customer satisfaction Ensure accurate order management, documentation, pricing, and invoicing Customer Support & Retention Support customer satisfaction and long-term account retention Partner with Sales and internal teams to support onboarding, expansions, and customer initiatives Help resolve customer concerns quickly and professionally Cross-Functional Collaboration Work closely with internal teams to improve communication, alignment, and execution Participate in customer meetings, business reviews, and operational discussions as needed Support continuous improvement and standardization initiatives What We're Looking For Customer Focus Builds trust with customers through responsiveness, accountability, and strong execution Operational Mindset Understands manufacturing workflows, timelines, and the importance of execution accuracy Communication & Collaboration Communicates effectively across customers, plants, and cross-functional teams Adaptability & Initiative Thrives in a fast-paced environment, embraces change, and takes ownership of issues and outcomes Problem Solving Identifies issues proactively and drives solutions with urgency and professionalism Organization & Multitasking Effectively manages multiple priorities, timelines, customer requests, and operational activities Qualifications & Experience 3-5+ years of Customer Service, Account Management, or Sales Support experience in manufacturing, print, packaging, labels, or related industries Experience supporting complex customer accounts and operational coordination Exposure to flexographic, digital, RFID, offset, lithographic, or related print technologies preferred Strong organizational and ERP/system skills Excellent written and verbal communication skills Ability to work independently in a fast-paced manufacturing environment Success Measures Customer satisfaction and retention On-time delivery support Responsiveness and SLA adherence Order accuracy and execution quality Escalation resolution effectiveness Cross-functional collaboration and execution consistency

Pay:

$70,000.00 - $79,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance Ability to

Commute:

Commack, NY 11725 (Required)

Work Location:

In person