Overview:

Customer Service Supervisor Position is located in Westchester County Looking to grow your career in a fast-paced customer service and operations role? Bruni & Campisi has an exciting opportunity for a Customer Service Supervisor (Scheduling & Dispatch)! We're seeking someone who is highly organized, detail-oriented, and thrives in a dynamic environment where communication, customer service, and coordination are key. In this role, you'll play a vital part in supporting our service operations by scheduling and dispatching technicians, managing daily service schedules, optimizing routes, communicating with customers and field teams, and helping ensure a seamless customer experience. Bruni & Campisi is known for innovation, excellence, and a strong commitment to both employees and customers. If you're eager to make an impact, support a high-performing team, and build a stable, rewarding career with a company that values your success, this is the opportunity for you! _________________________________________________________________________________

Responsibilities:

Coordinate Technician Scheduling:

Partner with the Service Manager to optimize daily operations by coordinating technician assignments, routes, and transportation logistics.

Manage Real-Time Schedules:

Monitor technicians' start, departure, and completion times; adjust schedules throughout the day to maximize efficiency and productivity.

Route Optimization:

Maintain detailed routing matrices, including technician locations, skill sets, and equipment, to ensure the most qualified technician is assigned to each service call. Communicate with

Field Technicians:

Maintain consistent communication throughout the day to proactively identify and resolve issues related to routing, parts, or job timelines.

Customer Service Support:

Respond to customer inquiries, schedule requests, and service updates, ensuring clear and professional communication at all times.

Maintain Workforce Availability:

Track technician PTO, sick time, and weekend coverage to ensure adequate staffing levels and uninterrupted service operations.

Forecast Workload:

Plan and forecast service demand 2-3 days in advance, ensuring technicians are fully prepared for upcoming jobs and priorities are aligned. Follow-Up on

Pending Work:

Monitor open work orders, follow up on recommended services, and coordinate job completion timelines.

Parts Coordination:

Communicate with customers regarding parts availability and provide accurate updates on job status and delays.

Problem Resolution:

Anticipate scheduling conflicts, routing challenges, and customer needs, and implement quick, effective solutions to maintain operational flow.

Qualifications:

Relevant Experience:

Prior experience in dispatching, scheduling, or operations (HVAC or service industry preferred).

Strong Organizational Skills:

Ability to manage multiple schedules, priorities, and tasks with high attention to detail.

Effective Communication:

Strong verbal and written communication skills to interact with technicians, customers, and leadership.

Problem-Solving Skills:

Ability to think critically, anticipate challenges, and make sound decisions under pressure.

Technical Proficiency:

Experience with dispatching and scheduling software (e.g., ServiceTitan or similar platforms preferred).

Team-Oriented Mindset:

Collaborative approach to supporting technicians and maintaining efficient day-to-day operations.

What We Offer:

Medical, Dental, and Vision Insurance:

Affordable, comprehensive coverage 401(K) with

Company Match:

Plan for your future with confidence

Company-Paid Long-Term Disability & Life Insurance:

Security and peace of mind

Voluntary Short-Term Disability & Life Insurance:

Additional protection tailored to your needs

Paid Time Off:

Vacation, holidays, and sick time to support work-life balance ___________________________________________________________________________ Join our team at Bruni & Campisi and become part of a company that values both its customers and employees. Apply today to start your career with a leading home services provider and be part of the Apex Service Partners network! Bruni & Campisi May conduct a preemployment background check and drug test, subject to applicable law. Bruni & Campisi is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Posted Min Pay Rate:

USD $25.00/Hr.

Posted Max Pay Rate:

USD $30.00/Hr.