Position Summary We are seeking an experienced HVAC Service Manager to lead our service department. The ideal candidate is a motivated leader with strong technical knowledge, excellent communication skills, and a passion for delivering outstanding customer experiences. This role is responsible for managing service technicians, overseeing daily operations, ensuring profitability, and maintaining the highest standards of quality and safety.

Responsibilities:

Manage and oversee the daily operations of the HVAC service department. Schedule and dispatch technicians to maximize efficiency and customer satisfaction. Monitor service performance, productivity, and key performance indicators (KPIs). Provide technical support and guidance to technicians in the field. Resolve customer concerns professionally and promptly. Conduct performance evaluations and ongoing training. Ensure compliance with company policies, safety regulations, and industry standards. Manage inventory, equipment, and service vehicles. Collaborate with the sales and installation teams to ensure seamless customer experiences. Review estimates, invoices, and completed work for accuracy. Recruit, interview, and onboard new service technicians as needed.

Qualifications:

5+ years of HVAC service experience. Previous leadership or management experience preferred. Strong knowledge of residential and light commercial HVAC systems. Excellent leadership, organizational, and problem-solving skills. Strong customer service and communication abilities. Experience using dispatch or service management software is a plus. EPA Certification required. Valid driver's license with a clean driving record. # IND1

Pay:

$90,000.00 - $120,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person