A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Client Contact ARRI Inc Long Island City, NY Job Details Full-time $35 - $40 an hour 13 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Phone communication Writing skills Sales order data entry High school diploma or GED Computer skills CRM system proficiency Client interaction via phone calls Procurement negotiation Full Job Description ARRI Rental, the premier rental house for professional motion picture camera equipment is looking for a Client Contact to work in our Long Island City, NY office. The Client Contact position is responsible for generating business by proactively building new client relationships while maintaining our existing client base. Responsible for negotiating deals within established guidelines, fielding customer calls, providing quotes, sourcing equipment, and ensuring the necessary paperwork is in place so that billing is done in a timely manner. It is critical that this role establishes and maintains strong client relations . Able to cover duties in other departments as needed.
Main Responsibilities :
Generate business by proactively establishing new customer relationships while maintaining existing client base. Take customer orders and negotiate package within established guidelines. Create quotes in system and ensure information is accurate. Source equipment through branch transfers and sub-rentals or purchase if appropriate. Create PO's and work with the Purchasing department on requirements. Work closely with fellow Client Contacts in the US and abroad on scheduling needs. Identify additional client needs (Post, Lighting and Grip, Expendables, Transportation) Coordinate with Operations personnel to determine additional client equipment requirements based on the equipment package. Communicate client requests and issues to Operations and Service. Verify correct billing information with the Credit department. Ensure paperwork (PO's, M&D's, etc.) is in order so that billing occurs in a timely manner. Document detailed contact and technical information. To be considered you must possess the following skills/abilities: The right candidate will possess an understanding of Camera and Lighting Rental Equipment and/or Motion Picture and Television industry experience. This role requires a minimum of a high school diploma and 2 years of experience in fields relevant to the motion pictures and camera rental. Familiarity with Professional Film, Digital, and post-production equipment necessary Previous entertainment industry rental experience a plus Familiarity with R2 rental software a plus Excellent interpersonal and communication skills in person, on the telephone and in writing Exceptional customer service skills with a strong sense of urgency. Positive attitude. Able and willing to cover work in other areas. Extremely motivated and able to maintain composure in stressful situations. Strong negotiation skills and good business sense. Able to work with a high degree of independent judgment. Must be detail oriented, exhibit strong organizational skills, and demonstrate the ability to handle multiple projects and deadlines simultaneously Must handle stressful situations professionally and interact with co-workers and clients respectfully. Must identify and resolve problems in a timely manner, gather and analyze information skillfully and exhibit sound and accurate judgment Fluent in Excel, Word, Power Point, order entry and CRM programs Must comply with ARRI Rental's business practices in rentals, order entry, accounting, and inventory control If you are someone who possesses these skills and are up to the challenge, we are looking for you. We truly value our staff and offer competitive benefits to prove it medical, dental and vision insurance, a 401k, vacation, sick and personal leave, etc! Salary is dependent upon experience and skill set. ARRI Rental is an equal opportunity employer.
Job Type:
Full-time Pay:
$35.00 - $40.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance
