A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Care Coordinator Associate All Metro Health Care - 3.2 Lynbrook, NY Job Details $17 - $18 an hour Benefits AD&D insurance Disability insurance Health insurance Dental insurance Paid time off 401(k) 6% Match Employee assistance program Vision insurance 401(k) matching Employee discount Qualifications Customer communication Serving clients Customer service Full Job Description All Metro Health Care, a Modivcare Personal Care Service, is looking for a Care Coordinator Associate. You will have the opportunity to make a positive impact on the lives of our patients by ensuring their care needs are met effectively and efficiently.
Pay:
$18.00/
Hourly Schedule:
M-F 8:30AM-5:30
PM Office Address:
170 Earle Avenue, Lynbrook, NY 11563 Benefits and Perks… Medical, Dental & Vision Insurance 401(k) with a 6% match Paid Time Off Employee Assistance Program Employee Discounts (retail, hotel, food, restaurants, car rental, and much more!) Voluntary Term Life and AD&D Insurance Legal Services Insurance Short-Term and Long-Term Disability Accident, Critical Illness & Hospital Indemnity Insurance You will... Assign field staff schedules and confirm assignments with employees and patients. Speak with patients or patient families regarding schedules, call-offs, cancelations, and appointments. Document client data and visits in the scheduling system Be the backup to the Intake department for receiving and coordinating home care service requests. Understanding that communication is vital within the office as well as to everyone involved in our clients' care. We are excited to speak to someone with the following… High School Diploma or GED 2+ years of customer service experience required. 1+ years of home healthcare experience preferred. Electronic Visit Verification (EVV) system experience preferred. Bilingual in English/Spanish, English/French Creole preferred but not required
PHYSICAL DEMANDS
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job: Combination of office work and travel; frequent standing and walking; driving between locations; use of computers and mobile devices; occasional lifting up to 20 lbs. We live and lead by our Values… We treat everyone with dignity and RESPECT We earn the TRUST of our members, and each other We provide
RELIABLE
services that open doors We serve with courtesy and
COMPASSION
We prioritize SAFETY We communicate with purpose and
TRANSPARENCY
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
