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Vine & Co.
Customer Relations Manager - Retail Wine & Spirits Store
Career Insights for Retail Customer Service Manager
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Based on New York data
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What they do
A Retail Customer Service Manager manages staff that provide customer service for a retail store. Assists staff as needed, or deals directly with customers. Implements policies with regard to store products and merchandise. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$59,737 / year median in New York
+21% projected growth
Job Description
Customer Relations Manager
- Wine & Spirits (Bedford Hills, NY Westchester County) compensation: Salaried position commensurate with experience employment type: full-time Vine & Co.
Job Responsibilities:
- Work with existing Team Members to maintain operating procedures
- Maintain existing customers while growing our base
- Inventory management
- Have opening/closing Key Carry responsibilities
- 45 hour work week (5 days per week, days would be dependent on staffing needs) Candidates for this position should:
- Be able to lift up to 50lbs consistently (case of wine)
- Be willing to work on days leading up to and on Major Holidays, SATURDAY/RARE
SUNDAYS AND NIGHTLY AVAILABILITY REQUIRED
- Have minimum 2 years experience in Retail or other Customer Service industry, wine and spirits knowledge would be a huge plus!
- Be 21 years of age or older
- Have high energy for work in a fast paced environment
- Be proficient with computers
- Possess strong communication skills
- Enjoy working in a team environment
Job Type:
Full-time Pay:
$45,000.00- $55,000.