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Vine & Co.

Customer Relations Manager - Retail Wine & Spirits Store

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What they do

A Retail Customer Service Manager manages staff that provide customer service for a retail store. Assists staff as needed, or deals directly with customers. Implements policies with regard to store products and merchandise. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.

$59,737 / year median in New York

+21% projected growth

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Job Description

Customer Relations Manager
  • Wine & Spirits (Bedford Hills, NY Westchester County) compensation: Salaried position commensurate with experience employment type: full-time Vine & Co.
is a destination retail wine and spirits store located in Northern Westchester County. We are seeking an individual to join our hard-working, sales driven and customer service oriented Team. The position of Customer Relations Manager is an opportunity for a retail professional to take on sales responsibilities on the sales floor while assisting in other key aspects of day to day operations. Ideal candidates will have a strong interest and knowledge base in wine and spirits, ability to work in a fast paced team environment, desire to deliver exceptional customer service, and be an excellent communicator with a positive, upbeat personality.
Job Responsibilities:
  • Work with existing Team Members to maintain operating procedures
  • Maintain existing customers while growing our base
  • Inventory management
  • Have opening/closing Key Carry responsibilities
  • 45 hour work week (5 days per week, days would be dependent on staffing needs) Candidates for this position should:
  • Be able to lift up to 50lbs consistently (case of wine)
  • Be willing to work on days leading up to and on Major Holidays, SATURDAY/RARE
SUNDAYS AND NIGHTLY AVAILABILITY REQUIRED
  • Have minimum 2 years experience in Retail or other Customer Service industry, wine and spirits knowledge would be a huge plus!
  • Be 21 years of age or older
  • Have high energy for work in a fast paced environment
  • Be proficient with computers
  • Possess strong communication skills
  • Enjoy working in a team environment
Job Type:
Full-time Pay:
$45,000.00
  • $55,000.
00 per year
Benefits:
Employee discount Flexible schedule Paid time off Application Question(s): Do you have any wine and/or spirits knowledge or background?
Education:
High school or equivalent (Required)
Experience:
Customer Service:
1 year (Required)
Work Location:
In person