A Retail Customer Service Manager manages staff that provide customer service for a retail store. Assists staff as needed, or deals directly with customers. Implements policies with regard to store products and merchandise. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
40 hours per week on average. Weekends required. About The Position We are seeking a creative self-starter who has the passion and drive to oversee the many facets of our Tasting Room. Candidates must be professional, articulate, hard-working, strong leaders who can handle multi-tasking in a fast-paced environment and with a strong logistical and sales sense. The ideal candidate will assume responsibility for and oversee day-to-day operations in the Tasting Room. The position requires an outgoing, well organized, self-motivated, always seeking high standards in quality and disciplined individual who is focused on the customer's experience and able to manage a team. Position Responsibilities We are seeking a full-time Tasting Room Assistant Manager with three main focuses, in order of priority: Daily Front-of-House Floor Operations Wine Club Supervision Facilitating Shipping, Retail and Ecommerce. While not nearly an exhaustive list as responsibilities may change slightly seasonally and operationally based on need, these three areas will be your main focuses for consistent management, and improvement efforts. Qualifications At least one year management experience in a tasting room, restaurant, bar, or catering hall. Passion for wine and customer service. Excellent communication skills, both verbal and written. Time management skills in a fast-paced environment. Proficient in the Microsoft Office and ability to learn Revel POS Ability to communicate with and motivate a team of 15-20 staff 21 years or older with a valid Driver's License and work authorization in the United States. Must be able to lift and carry 40 lbs. About RG|NY RG|NY is a winery located on the North Fork of Long Island, NY owned by the Rivero Gonzalez family, a family of winemakers with a deep regard for their heritage, their Mexican roots and bringing a unique perspective to the business. With a 2O5-acre property in Riverhead, NY, with 94 acres of planted vines. We are a family business, with a strong commitment to quality wine production. Benefits Health insurance Paid time off 401k
Job Type:
Full-time Pay:
$60,000.00 - $70,000.00 per year
Benefits:
401(k) Employee discount Health insurance Paid time off
Experience:
Customer service: 1 year (Preferred) Team management: 1 year (Preferred)
