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AJ
Arthur J. Gallagher & Co.
Private Client Services Manager
Career Insights for Customer Service Manager (General)
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Based on New York data
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What they do
A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$83,584 / year median in New York
-3% projected decline
Job Description
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they re free to grow, lead, and innovate. You ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you re not just improving clients' risk profiles, you re building trust. You ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview At Gallagher, relationships are at the heart of everything we do. As a Private Client Service Manager, you ll serve as a trusted advisor to High-Net-Worth individuals, helping protect the people, assets, and lifestyles that matter most. You ll partner closely with clients, Producers, and carrier partners to deliver tailored insurance solutions, exceptional service, and proactive risk guidance that creates lasting value. This is more than managing insurance programs, it s about building trusted relationships, solving complex challenges, and helping clients move forward with confidence. In return, you ll join a collaborative team where integrity, continuous learning, and professional growth are part of The Gallagher Way. How you'll make an impact Build and strengthen relationships with High-Net-Worth clients by delivering responsive, consultative service and anticipating evolving insurance needs. Conduct comprehensive annual coverage reviews, providing strategic recommendations that help clients protect their assets and lifestyles with confidence. Identify opportunities to expand client programs through additional insurance solutions, coverage enhancements, and thoughtful risk management guidance. Support revenue growth by cultivating referrals and fostering strong relationships with clients and centers of influence. Lead the renewal process from planning through implementation, ensuring timely, tailored solutions that align with each client's unique goals and exposures. Collaborate with Producers to design, market, and execute insurance strategies that deliver value and exceptional client outcomes. Maintain strong carrier relationships and leverage market expertise to secure competitive coverage options and advocate effectively on behalf of clients. Stay informed on industry trends, carrier appetites, and emerging risks to provide knowledgeable counsel and strategic recommendations. Mentor and support Client Service Managers and Associates, sharing expertise and encouraging continuous professional development. Promote operational excellence by maintaining accurate client and policy information, following established service standards, and leveraging shared resources to enhance efficiency. Conduct quality reviews and audits to help ensure compliance, consistency, and a best-in-class client experience. Contribute to a collaborative, people-first culture where teamwork, knowledge sharing, and exceptional service help drive success for clients and colleagues alike. #LI-WR1