A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Uncapped weekly GP commission + up to $6,000 annually in management and quality bonuses Introduction We are seeking an experienced Assistant Service Manager / Senior Automotive Service Advisor in Saint James, NY. This is a hands-on leadership position for a detail-focused Service Advisor with independent automotive repair shop experience. Monday-Friday schedule $57,200 guaranteed annual base salary Uncapped weekly gross profit commission Up to $500 per month in performance bonuses Medical, dental, and vision insurance 401(k) Paid time off and paid holidays Paid training and certifications Key Responsibilities Greet customers and accurately document vehicle concerns. Prepare repair orders and accurate repair estimates. Review technician findings and Digital Vehicle Inspections. Present legitimate repair and maintenance recommendations. Prioritize recommendations based on safety, reliability, maintenance, and future needs. Obtain customer authorization and provide repair updates. Review invoices and explain completed repairs. Document declined services and future recommendations. Help manage daily shop workflow and scheduling. Communicate with technicians regarding repairs and workflow. Monitor completion times, parts delays, and quality control. Review repair orders for documentation and billing accuracy. Assist with customer concerns and daily shop operations. Serve as Manager on Duty when assigned. Assist with opening and closing after earning Key Holder status. Qualifications 3-5 years of automotive Service Advisor, Assistant Manager, or similar automotive experience preferred. Independent automotive repair shop Service Advisor experience required. Strong automotive knowledge. Experience building and presenting repair estimates. Experience with Digital Vehicle Inspections. Understanding of labor, parts, gross profit, and shop productivity. Strong attention to detail. Strong organizational and multitasking skills. Strong customer service and communication skills. Dependable attendance and punctuality. Ability to make responsible decisions when management is unavailable. Compensation & Benefits $57,200 guaranteed annual base salary. Weekly gross profit commissions. Monthly performance bonuses Medical insurance. Dental insurance. Vision insurance. 401(k). PTO Paid holidays. Paid training and certifications. Why Work Here Monday-Friday schedule. Guaranteed base salary. Uncapped weekly commission opportunity. Monthly performance bonus opportunity. Medical, dental, and vision coverage. 401(k). Paid time off. Paid holidays. Paid training and certifications. Hands-on leadership responsibilities. Opportunity to earn Key Holder responsibilities. Strong focus on honest recommendations and customer trust. Detail-focused approach to DVI and repair order quality. Apply today to learn more about this Assistant Service Manager / Senior Automotive Service Advisor opportunity in Saint James, NY to discuss the position. Additional Requirements Some positions may require a valid driver's license, motor vehicle record review, background screening, drug or alcohol screening, or other job-related pre-employment requirements based on the duties of the position, the client's lawful requirements, and applicable law. Any screening will be conducted at the legally permitted stage and in accordance with applicable federal, state, and local law. Qualified applicants, including those with criminal histories, will be considered in accordance with applicable law. #IND-EM
