Lending Support Specialist - Home HeadQuarters Inc.

Reporting Manager:

Director of Home Improvement Lending |

Chief Lending Officer Position Status:

Full-time Classification Level:

Hourly, Non-Exempt Home HeadQuarters, Inc, is a community development financial institution based in Syracuse that specializes in affordable and equitable lending to low-income communities to assist with home improvement and home ownership opportunities. Home HeadQuarters, Inc, is seeking a qualified individual to assist the organization as it expands its programs and services to communities in Syracuse, Upstate and Western

NY. POSITION SUMMARY

The Lending Support Specialist's primary responsibility is to provide comprehensive support to the Lending line of business. This position will manage files accurately and effectively for home improvement and first mortgage lending activities with a focus on achieving excellent customer service. This position requires the ability to support other Program Managers and Mortgage Loan Officers in order to achieve lending objectives. Essential Functions and Responsibilities of the

Position Include:

Manage files and Intake- file preparation, data entry, and ensuring files are accurate and managed within set timeframes Documentation review Provide support to Mortgage Loan Officers and Lending Administrator Provide quality customer service, acting as a point of contact for clients, lenders, contractors Assist with customer inquiries via phone calls and walk-ins, including covering the front desk as needed Collaboration and communication with Lending team Complete a variety of administrative tasks which include, but are not limited to: customer service, data entry, handling and managing inbound and outbound phone calls/emails and collecting and preparing information

Position Qualifications:

EXPERIENCE

1-3 years of experience in Customer Service or other related administrative areas Proficient with the Microsoft Office Suite (Word, Excel, etc.)

SKILLS AND QUALITIES

Spanish/English fluency is preferred Professionalism Demonstrated excellence in customer service Schedule, organize and manage tasks effectively Digitally and technologically proficient Oriented towards problem-solving and strategic thinking Capable of handling several tasks at once and managing time Responsive and effective verbal and written communicator Being proactive and anticipating needs

SALARY:

Estimated hourly, non-exempt rate $20-25

EEO Statement:

Home HeadQuarters Inc. is an Equal Opportunity Employer and considers all candidates for employment regardless of race, color, national origin, religion, sex, age, disability, citizenship, pregnancy, military status, marital status, sexual orientation, or any other characteristics protected by law.

Pay:

$20.00 - $25.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) matching Dental insurance Health insurance Life insurance Paid time off Retirement plan

Work Location:

In person