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BI
Briceland Insurance Agency
Personal Lines Account Manager
Career Insights for Customer Service Account Manager
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Based on New York data
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What they do
A Customer Service Account Manager manages customer service for assigned customer accounts. Provides a point of contact for customers and manages communication regarding customer orders and accounts. Handles customer service requests and maintains account and order records.
$81,272 / year median in New York
-9% projected decline
Job Description
Personal Lines Account Manager Briceland Insurance Agency Williamsville, NY Job Details Permanent | Full-time $55,000 - $75,000 a year 19 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Qualifications Insurance needs analysis Professional networking Customer communication Pricing Customer relationship building Sales needs analysis Property & Casualty License Managing clients in a customer support role Analysis skills Customer engagement Customer relationship management Account management Technical Proficiency Full Job Description Job Overview We are seeking a dynamic and dedicated Personal Lines Account Manager to join our team and deliver exceptional service to our clients. In this role, you will be the primary point of contact for personal insurance clients, helping them navigate their coverage options and ensuring their needs are met with professionalism and enthusiasm. Your expertise in insurance products, combined with your strong communication skills, will drive customer satisfaction and foster long-term relationships. This position offers an exciting opportunity to grow your career in a vibrant, client-focused environment where your sales acumen and industry knowledge make a real difference. Duties Manage a portfolio of personal insurance accounts, including auto, home, umbrella and more Build and maintain strong client relationships through proactive communication and personalized service Negotiate policy terms, coverage options, and pricing to meet client needs while aligning with company guidelines Utilize agency systems proficiently to track client interactions, policy details, and follow-up activities Assist clients with claims processing, policy renewals, and updates to ensure seamless service delivery Requirements Proven customer service experience in the insurance industry Strong negotiation skills combined with excellent communication abilities Knowledge of personal insurance principles Proficiency in Agency Management software, strong computer and technical skills Exceptional analysis skills to assess client needs and recommend suitable coverage solutions Customer relationship building expertise paired with outstanding customer service skills Ability to communicate complex insurance concepts clearly and effectively to diverse clients Join us if you're passionate about helping individuals protect what matters most! Bring your energy, expertise, and enthusiasm to a role where every interaction makes a meaningful impact. We're committed to supporting your growth as you deliver top-tier service in a fast-paced environment that values initiative and professionalism.