A Customer Service Account Manager manages customer service for assigned customer accounts. Provides a point of contact for customers and manages communication regarding customer orders and accounts. Handles customer service requests and maintains account and order records.
Contract-to-Hire About SkySource Solutions SkySource Solutions is a leading workforce and business solutions provider committed to delivering exceptional value and service to our clients. Our culture is built on accountability, growth, and a genuine passion for creating long-term partnerships.
Compensation & Benefits Starting Pay:
$23/hour
Paid Time Off:
3 weeks PTO 401(k): 5.5% company match
Benefits:
Full comprehensive medical, dental, vision, and more
Growth:
Clear path for advancement within a stable, growing organization Position Overview SkySource Solutions is seeking a driven and customer-focused Account Manager (Customer Account Partner) to support and grow a portfolio of B2B clients. This is a highly visible, fast-paced role where you will serve as the voice of the customer , ensuring exceptional service delivery while strengthening long-term relationships. You will play a critical role in aligning customer satisfaction with company performance goals, making decisions that positively impact both the client experience and business outcomes. Key Responsibilities Serve as the primary point of contact for a dedicated portfolio of B2B customer accounts Build and maintain strong, long-lasting client relationships Act as a customer advocate , ensuring needs are communicated and met internally Oversee order activity and fulfillment , ensuring accuracy and timeliness Proactively resolve issues and identify opportunities to enhance the customer experience Make informed decisions in alignment with financial targets and service standards Collaborate with cross-functional teams to drive customer success Maintain accurate documentation and updates within CRM systems Ensure compliance with company standards related to safety, ethics, and operations Qualifications High School Diploma required; Bachelor's Degree preferred Minimum 3+ years of customer service experience managing a dedicated account portfolio 3+ years of B2B account management or service experience with proven success building relationships Strong communication, problem-solving, and organizational skills Ability to manage multiple priorities in a fast-paced environment Proficiency in Microsoft Office (Word, Excel, Outlook) Experience with SAP and/or Salesforce is a plus Background in distribution, supply chain, or related industries preferred What Success Looks Like High customer satisfaction and retention across assigned accounts Strong, trust-based relationships that support long-term growth Accurate and efficient coordination of customer orders and requests Consistent performance aligned with company goals and expectations Why Join SkySource Solutions? This is more than just an account management role—it's an opportunity to grow your career in a high-impact, relationship-driven environment . You'll gain valuable B2B experience while working alongside a team that values performance, integrity, and success.
Pay:
$23.00 - $26.00 per hour Expected hours: 40.0 per week
Benefits:
401(k) Dental insurance Employee assistance program Retirement plan Tuition reimbursement
