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DP
Detail Pro Shop
Client Service & Sales Manager
Career Insights for Customer Service Manager (General)
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Scorecard
Based on Ohio data
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What they do
A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$77,992 / year median in Ohio
-0% projected decline
Job Description
Detail Pro Shop is looking for an experienced Client Service & Sales Manager to join the leadership team. Industry experience is preferred but not required. Detail Pro Shop is a leading service provider of automotive paint protection coatings and films, window tint, and general detailing. We have experienced significant growth, have expanded our facilities, and we are seeking a career minded professional to join our management team. If you have client service experience, office management experience, administrative experience or operations experience, and genuinely enjoy working with people
- including clients, vendors and teammates, we would like to talk with you.
Key Responsibilities:
- This position will be the initial contact for nearly all customer facing activity
- including inbound and outbound customer calls, face to face client discussions regarding services, email correspondence, online requests for information, preparation of estimates and general customer follow-up
- Regular use of a CRM system, phone/SMS system, email systems and other related communication tools.
- Communicate with management and staff on a daily basis with respect to the sales process, schedule updates, and specific client communications.
- Other general office and shop duties as required.
Job Requirements:
- Must be a motivated, ambitious, self-starter with high energy that enjoys regular customer interaction
- Must be able to multi-task, shift priorities as needed, and develop general business and sales development plans
- Must have a professional demeanor and appearance
- Must be familiar with MS Office programs.
- Must be willing to perform various office and administrative tasks, as well as being willing to learn some of the basic service offerings to assist teammates when necessary.
- Must enjoy taking on new challenges and looking for opportunities to bring additional value to the role
Required Experience:
- Sales and/or front office management experience required, preferably in a small business
- Self-starter with excellent interpersonal and business writing skills is a must
- Previous indirect/direct supervision of a team is highly desirable
- Working knowledge of MS Office/Teams and other common PC applications Detail Pro Shop offers:
- Competitive pay commensurate with experience
- Health, Vision, Dental Insurance
- 401(k) retirement with company match.
- Flexibility in schedule.
Job Type:
Full-time Pay:
$45,000.00- $60,000.