A Retail Customer Service Manager manages staff that provide customer service for a retail store. Assists staff as needed, or deals directly with customers. Implements policies with regard to store products and merchandise. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Description Clarke Power is 60 years strong and growing! When you work with CLARKE, you are working with an industry leader! Do you have experience leading a team? Do you excel working with customers? Would you like to manage your own branch leading a team of truck technicians and ensuring our commitment to safety and customer service? We are looking for a Customer Service Manager to direct, coordinate, and lead activities of our Dayton, OH branch. This is a great opportunity for a leadership role with a company that offers a competitive salary, comprehensive benefits, and career growth. Requirements
ESSENTIAL DUTIES AND RESPONSIBILITIES
include the following.
Other duties may be assigned:
Oversee all service & parts activities at the branch Responsible for P&L and financials for branch Manage hiring & branch personnel Responsible for training and developing of team members through continual improvement Handle Customer and Dealer relations, service contracts Manage branch inventory control Set yearly budget for branch operations & forecast service/parts sales for the branch Continual monitoring and reporting of key branch performance measures Utilize Management Tools (Seven Step, Nine Step, Language Processing, etc.). Responsible for sound business practices Compliance with applicable
OSHA, EPA, DOT
regulations Facility Management, building and grounds Propose capital expenditures PHYSICAL and
SAFETY REQUIREMENTS
While performing the duties of this job, the associate will be required to move frequently, stand, walk, and sit. Frequently required to use hands to touch, handle, and feel, and reach with hands and arms. Manager must be able to regularly lift and/or move up to 25 lbs. and occasionally lift and/or move up to 100 lbs. with assistance. Implement and enforce Health and Safety rules, regulations, policies, procedures, and prescribed instructions?
SUPERVISORY RESPONSIBILITIES
Manager supervises employees of the branch and is responsible for the overall direction, coordination, and evaluation of this operation Manager carries out supervisory responsibilities in accordance with the organization's policies and applicable laws Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems EDUCATION and/or
EXPERIENCE
Previous experience in a similar leadership role Mechanical background through education or experience Preferred - Bachelor's degree (B. A.) from four-year college or university
CERTIFICATES, LICENSES, REGISTRATIONS
Valid State Driver's License Clarke Power is headquartered in Cincinnati and has branches across the country! We provide training, a highly competitive salary, full benefits package, and an excellent opportunity for career growth. It's a great group of talented and caring people.
Our Benefits include:
Weekly Pay! Medical, Dental, Vision Insurance starts first day of the month after you start! Healthcare Savings Account Option with Annual Company Contribution! 401K Savings Plan with Company Contribution Every Paycheck! Paid Holidays and Vacation! Life and Disability Insurance! Enjoy FREE Access Perks Discounts on Dining, Travel, Retail, and Other Services across the Country! Work with a GREAT Team of people! Clarke Power is an Equal Opportunity Employer
