At Pulte Homes, we know that

BUILDING HOMES & COMMUNITIES BEGINS WITH BUILDING THE BEST TEAM!

How would you like to join a team that has been helping families achieve the American Dream of homeownership for more than 60 years? Pulte Homes is a

FORTUNE 500

company and one of America's leading residential homebuilders, known for putting the customer at the center of everything we do and for our unwavering commitment to quality. A career with Pulte offers the opportunity to be part of a respected, growing organization with multiple brands, markets, and paths for professional growth. If you're looking for a rewarding career where you can make a difference for homeowners every day, we'd love to talk with you! As a

CUSTOMER CARE COORDINATOR

, you'll be the first point of contact for homeowners requesting warranty service. You'll listen, assess their needs, coordinate the appropriate response, and help ensure every homeowner receives timely, professional service from start to finish.

WHAT YOU'LL DO

• Serve as the first point of contact for homeowner warranty and service requests.
• Listen to and assess customer concerns to determine the appropriate course of action.
• Coordinate responses and follow-up with Customer Care Managers.
• Document service requests and scheduling information accurately.
• Process work orders within the accounting system.
• Effectively manage a high volume of incoming calls while providing exceptional customer service.
• Build strong, trusting relationships through open and responsive communication.
• Handle customer concerns and complaints, provide appropriate solutions, and follow through to ensure resolution.
• Assist in identifying and documenting the root cause of service issues.
• Track and report service levels, customer satisfaction, response rates, and costs.
• Provide additional administrative support as needed.

WHAT YOU'LL NEED

• High school diploma required; Associate Degree preferred.
• Previous customer service or customer support experience.
• Strong commitment to quality, responsiveness, and follow-through.
• Customer-focused mindset with the ability to work effectively with a variety of personalities.
• Excellent communication and active listening skills.
• Strong computer and organizational skills.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Strong conflict resolution and problem-solving abilities.
• Confidence to make sound independent decisions when appropriate.

WHAT YOU'LL GET

• Competitive, performance-based compensation with bonus opportunities.
• Excellent benefits, including medical, dental, vision, 401(k), paid vacation, and holidays.
• A positive, collaborative company culture.
• Plenty of opportunity for career growth and professional development with one of the nation's leading homebuilders.

Pay:

$50,000.00 - $60,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Professional development assistance Vision insurance

Work Location:

In person