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SG
Smiths Group
Customer Service Administrator
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Supervisor
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Scorecard
Based on Ohio data
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What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$53,867 / year median in Ohio
-3% projected decline
Job Description
Company DescriptionHeating & Cooling Products manufactures and distributes superior quality sheet metal products since 1955. These products include pipe, elbows, boots, rectangular duct, duct fittings, wall stack, oval, black stove pipe and fittings, spiral pipe, spiral PVC pipe and fittings for the HVAC professional. These products serve the residential, multi family, and light commercial HVAC markets.
Job DescriptionGreet visitors, customers, vendors, and applicants in a professional andwelcoming manner.
Answer and direct incoming telephone calls.
Manage incoming and outgoing mail and deliveries.
Maintain reception area in a clean and professional appearance.
Provide friendly and professional first point of contact for guests, ensuring a positive and efficient check-in experienceAccurately enter, review, and process customer orders received via email, EDI, and occasional phone communication, ensuring data accuracy and timely order fulfillmentBuild and maintain positive relationships with customersAssist with Macola customer item number updates, pricing, and job quotes when requestedCompletes the Daily Morning Report information prior to 10:00 am for the daily production meeting including updating backorder tracking informationCoordinates delivery sequence communication with external customers/trucking companies each day once load is confirmed by our shipping supervisorsManage customer requests for supplemental freight to maximize trailer utilization and revenueServe as the liaison between external customers and the Production Team by addressing customer concerns and communicating IQ-related information to support operational efficiencyCommunicate order placement reminders when necessary to our external customersOrder and maintain office supplies.
Maintain pool vehicle schedule.
Assist with company events, meetings, and employee activities.
Maintain employee report off log.
Prepare new hire paperwork and onboarding materials as needed.
Coordinate pre-employment activities including background checks and drug screenings.
Maintain employee information in Fastenal machines.
Post announcements in company bulletin boards.
Update electronic communication boards.
Coordinate employee recognition programs and engagement activities.
Support with special projects as assigned.
Other duties as assigned.
QualificationsHigh school diploma or general education degree (GED)Professionalism in presence and in all communicationSupports the objectives of HCP and the Sales DepartmentMust be able to prioritize and multi-task with attention to detailProficiency in Microsoft Excel, Word and working knowledge of Power PointAbility to work as a team playerComputer graphic software a plusAdditional InformationAll your information will be kept confidential according to EEO guidelines. This position is onsite only and does not offer remote work options. We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation - including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career's website (Careers - Smiths Group plc)
Job DescriptionGreet visitors, customers, vendors, and applicants in a professional andwelcoming manner.
Answer and direct incoming telephone calls.
Manage incoming and outgoing mail and deliveries.
Maintain reception area in a clean and professional appearance.
Provide friendly and professional first point of contact for guests, ensuring a positive and efficient check-in experienceAccurately enter, review, and process customer orders received via email, EDI, and occasional phone communication, ensuring data accuracy and timely order fulfillmentBuild and maintain positive relationships with customersAssist with Macola customer item number updates, pricing, and job quotes when requestedCompletes the Daily Morning Report information prior to 10:00 am for the daily production meeting including updating backorder tracking informationCoordinates delivery sequence communication with external customers/trucking companies each day once load is confirmed by our shipping supervisorsManage customer requests for supplemental freight to maximize trailer utilization and revenueServe as the liaison between external customers and the Production Team by addressing customer concerns and communicating IQ-related information to support operational efficiencyCommunicate order placement reminders when necessary to our external customersOrder and maintain office supplies.
Maintain pool vehicle schedule.
Assist with company events, meetings, and employee activities.
Maintain employee report off log.
Prepare new hire paperwork and onboarding materials as needed.
Coordinate pre-employment activities including background checks and drug screenings.
Maintain employee information in Fastenal machines.
Post announcements in company bulletin boards.
Update electronic communication boards.
Coordinate employee recognition programs and engagement activities.
Support with special projects as assigned.
Other duties as assigned.
QualificationsHigh school diploma or general education degree (GED)Professionalism in presence and in all communicationSupports the objectives of HCP and the Sales DepartmentMust be able to prioritize and multi-task with attention to detailProficiency in Microsoft Excel, Word and working knowledge of Power PointAbility to work as a team playerComputer graphic software a plusAdditional InformationAll your information will be kept confidential according to EEO guidelines. This position is onsite only and does not offer remote work options. We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation - including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career's website (Careers - Smiths Group plc)