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AVI Foodsystems

Customer Service Attendant Supervisor

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What they do

A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.

$53,867 / year median in Ohio

-3% projected decline

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Job Description

Customer Service Attendant Supervisor AVI Foodsystems - 2.8 Perrysburg, OH Job Details Full-time 19 hours ago Benefits Paid holidays Health insurance Dental insurance Vision insurance 401(k) matching Life insurance Qualifications Mid-level Full Job Description AVI Foodsystems is looking for an energetic and optimistic leader to fill the role of Customer Service Attendant Supervisor, Full-time in Perrysburg, OH. Founded in 1960, AVI Foodsystems has evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday.
Duties & Responsibilities:
Assists in the training and development of team members. Interviews applicants for Customer Service Attendant positions to maintain necessary staffing levels. Reviews inventory and waste levels of accounts and makes recommendations. Prepares Inventory Report Card evaluations, reviews these with team members, and takes necessary disciplinary action on a monthly basis Completes monthly inventory action plans for team members Generates reports for management to ensure profitability at accounts. Verifies and signs off on timecards. Visits accounts and meets with account representatives. Leads and assists on projects assigned by the Operations Manager or Branch Manager Lifts, carries or otherwise moves objects weighing up to 40 pounds while training and assisting at accounts. Walks, bends, crouches, and climbs stairs. Operates and maintains company-owned vehicle in a safe manner; to be used for the purpose of traveling to branches and accounts. Performs other duties as specified by management.
Requirements:
Inspects accounts weekly to ensure machines are clean, filling, and operating correctly. Recruits trains, and retains team members. Develops succession plans. Operates accounts within labor guidelines. Maintains team member inventory percentages, direct labor costs, waste percentages, inventory levels, and consumption. Attends weekly staff meetings. Addresses customer inquiries/complaints within 24 hours. Following all safety requirements at accounts, which may include personal protection equipment such as hard hats, safety glasses, ear protection, etc.
Benefits:
A family culture and atmosphere Competitive compensation Health, dental, vision, and life insurance for full-time team members 401(k) with generous company match Paid vacations and holidays Immense training and growth opportunities We conduct pre-employment drug testing. EOE