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IMCO Carbide Tool Inc.

Supervisor Customer Service & Quotation

Entry-Level JobVerifiedNo experience needed

Pay: $20/hr

Posted: 2 weeks ago

Location: Perrysburg, OH (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 10/1/2026

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What they do

A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.

$53,867 / year median in Ohio

-3% projected decline

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Job Description

Supervisor Customer Service & Quotation IMCO Carbide Tool Inc. - 4.0 Perrysburg, OH Job Details Full-time From $20 an hour 1 day ago Benefits Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Customer communication Full Job Description

SUPERVISOR CUSTOMER SERVICEQUOTATION

Full-Time | Perrysburg, Ohio Lead Customer Excellence at IMCO. We are seeking a customer-focused leader who thrives on building relationships, solving challenges, and developing high-performing teams. This role oversees our customer service team and quotation process while helping deliver an exceptional customer experience. Why Join IMCO? Opportunity to lead a critical customer-facing team Collaborative and supportive work environment Stable manufacturing organization with a strong reputation for quality Professional growth and leadership development opportunities Direct impact on customer satisfaction and business success What You Will Do Lead, coach, and develop the customer service team Manage the quotation preparation, review, and delivery process Handle escalated customer inquiries and complaints Develop and improve customer service procedures Coordinate with Sales, Production, and other departments Monitor performance metrics and identify improvement opportunities Maintain CRM and ERP customer data Prepare reports for management review What We Are Looking For High School Diploma or GED Experience as a Customer Service Supervisor, Quotation Supervisor, or similar role Strong understanding of customer service principles Excellent communication and interpersonal skills Ability to manage and motivate a team Strong organizational and multitasking abilities Experience with CRM and customer service software Wage and Schedule We have a position available on the following shift, with a minimum base rate of $20.00/hour. 8:00 AM - 5:00 PM, Monday - Friday Apply Today Join a company that values teamwork, customer relationships, quality, and continuous improvement. If you are ready to lead and make an impact, we encourage you to apply. IMCO Carbide Tool Inc. is an Equal Opportunity Employer.