A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
is a locally owned and operated leader in the garage and entry door industry. For over 60 years, we've proudly served the Greater Cleveland community with expert installations, reliable repairs, and a commitment to exceptional customer service. Our reputation is built on integrity, craftsmanship, and pride in every job we do.
Job Overview:
As a Customer Service Representative, you will be the first point of contact for our homeowners and responsible for answering inbound calls and following up on inbound inquiries. This includes interacting with ServiceTitan to schedule new sales and service appointments, check on technician arrival time, re-schedule appointments, as well as transferring calls to the correct location to ensure a positive experience for each customer.
Key Responsibilities:
Answer incoming calls and respond to emails regarding garage and entry door services, inquiries, and concerns. Schedule and confirm appointments for installations, repairs, and maintenance services. Provide accurate information about our products, services, pricing, and warranties. Assist customers with troubleshooting minor issues and scheduling appointments for the correct technicians. Handle customer complaints with empathy and professionalism, working towards resolutions that maintain customer satisfaction. Process service orders, payments, and billing inquiries. Maintain accurate records of customer interactions, appointments, and service requests in our CRM system. Collaborate with technicians and field staff to ensure seamless service delivery. Assist with follow-up communications to ensure customer satisfaction post-service.
Qualifications:
High school diploma or equivalent required; some college coursework or a degree in business or a related field is a plus. Previous customer service experience, ideally in the home services or trades industry. Strong communication skills, both written and verbal. Ability to handle a high volume of calls and tasks in a fast-paced environment. Problem-solving mindset with a positive, can-do attitude. Basic knowledge of garage doors and related equipment is a plus, but not required. Proficiency in Microsoft Office and experience with CRM systems (or willingness to learn). Experience with ServiceTitan is a plus
What We Offer:
Competitive pay Bonuses for individual and team performance Health, dental, and vision benefits. 401k with match Paid time off and holiday pay. Ongoing training and professional development opportunities. A supportive and friendly team environment. Opportunity for growth within the company.
Company Culture:
At Genie of Fairview, we believe that our employees are our greatest asset. Our company culture is built on the principles of respect, collaboration, and continuous improvement. We foster a supportive and inclusive environment where every team member is valued and encouraged to contribute their ideas. We prioritize work-life balance and offer flexible scheduling options to help our employees thrive both personally and professionally. Our team enjoys regular social events, team-building activities, and opportunities to give back to the community through various volunteer initiatives. We are committed to creating a workplace where everyone feels welcome, appreciated, and motivated to achieve their best. How to
Apply:
If you're passionate about providing excellent customer service and want to be part of a dynamic team, apply today as we are actively interviewing and hiring.
Job Type:
Full-time, all shifts including nights and weekends
Benefits:
Dental insurance Health insurance On-the-job training Paid time off Vision insurance Ability to
Commute:
Richfield, OH 44286 Ability to
Relocate:
Richfield, OH 44286; Relocate before starting work (Required)
Work Location:
In person, hybrid possibilities
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance
Work Location:
In person
Pay:
$20.00 per hour
Benefits:
401(k) 401(k) 3% Match Dental insurance Health insurance Paid time off Paid training Referral program Vision insurance
