A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Service Coordinator Dispatcher Why Waibel? As a seven-time Best Places to Work winner, Waibel Energy Systems is driven by our purpose of Making a Difference. We strive to be at the forefront of innovation and excellence, ensuring that our clients' buildings are not just structures but thriving businesses, facilities, and institutions. Our Mission to Do What's Right underscores our commitment to integrity, ethical behavior, and making decisions that are in the best interest of our clients, associates, and communities.
POSITION DESCRIPTION
Service Coordinators schedule and dispatch technicians. Their work is critical to keep the business running. Associates in this role must be able to exercise independent judgment and discretion. Responsibilities include but are not limited to scheduling service installations, repairs, maintenance, coordinating scheduling of projects, etc. They regularly communicate with service technicians, customers, and account managers. They also invoice customers, review all purchase orders, and create, track, and process invoices. Additionally, they compile statistics and report on project status and progress.
EDUCATION AND EXPERIENCE A
High School Diploma or equivalent is required Call Center/Dispatching knowledge, especially in the service industry, is preferred Proficient in Microsoft Outlook, Word, and Excel
KNOWLEDGE, SKILLS, AND ABILITIES
Strong analytical skills and attention to detail are essential Excellent verbal and written communication skills Ability to multi-task in a fast-paced environment Promote and maintain a TEAM atmosphere Deadline-oriented, time management, and people skills Ability to work independently with little supervision Good organizational skills, follow-through, and solid decision-making skills
JOB DUTIES AND RESPONSIBILITIES
Monitor personnel or equipment locations and utilization to coordinate service and schedules Oversee all communications within specifically assigned territories Handle customer calls and complaints for service-related issues Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs Prepare daily work and run schedules Consult with customers or supervising personnel to address questions, problems, or requests for service or equipment Receive, prepare, and follow up on work orders Determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications Participate in meetings and training as assigned for the purpose of obtaining information related to the company or to performing/improving job knowledge and performance
SPECIAL JOB AND PHYSICAL REQUIREMENTS
Must be able to pass a background check and drug screen May sit or stand for prolonged periods Ability to work 8 hours within the times of 7:30 am to 5:00 pm Clear verbal and written communication skills Occasionally lift 5-10 pounds May require occasional travel to job sites or to attend training, conferences, or workshops
BENEFITS
Medical with competitive rates and deductible reimbursement Paid Dental/Vision Paid Vacation starting at 10 days per year 8 Paid Sick Days per year 8 Hours of Paid Volunteer time off per year Paid Basic Life Insurance 401 (k) Match and Profit Share Technical and Leadership Training Opportunities Voluntary Life Insurance Voluntary Short- and Long-Term Disability Voluntary Accident and Critical Illness Insurance Join Our Growing Team Today! Waibel Energy Systems, Leading the Way to Make Building Work Better, Together .
Pay:
$18.00 - $28.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Referral program Retirement plan Vision insurance
