Customer Service Freight Coordinator

Customer Care Freight Coordinator -

Cleveland Logistics Group Location:

Westlake, OH Position Type:

Full-Time, Salaried About Us Cleveland Logistics Group is a fast-growing, family-run freight brokerage specializing in the equipment industry across the continental U.S. We take pride in our professionalism, teamwork, and commitment to excellence. We believe great logistics comes down to strong communication, attention to detail and team members who take ownership of their work. As we continue to expand our operations, we're seeking a skilled and service-driven Customer Care Coordinator who takes pride in delivering exceptional service and being a reliable partner to both our customers and our operations team. Position Overview The Customer Care Coordinator will support daily freight operations by serving as a primary point of contact for customers, maintaining accurate load information, and ensuring clear communication throughout the shipment lifecycle. This role requires strong logistics knowledge, excellent communication skills, and a positive, solutions-oriented attitude. Key Responsibilities

• Enter and manage customer orders in the TMS, ensuring all shipment details, pricing, and documentation are accurate
• Provide customer quotes and evaluate pricing requests in accordance with company margin guidelines
• Communicate with shippers to confirm freight readiness, pickup details, and any additional shipment requirements
• Gather shipment details such as dimensions, weights and special handling requirements to ensure accurate quoting and planning.
• Send required paperwork and shipping documentation to customers and shipper contacts
• Monitor incoming emails and respond to customer inquiries or shipment updates in a timely manner
• Notify customers when shipments are picked up, in transit, and delivered
• Maintain accurate records of order details, customer communications, and shipment documentation
• Create tracking sheets and assist with coordination for larger projects or multi-load shipments
• Plan and map routes for shipments with multiple pickup or delivery stops
• Work closely with dispatchers to ensure shipments are executed smoothly and customers receive proactive updates
• Take ownership of assigned shipments from order entry through delivery, ensuring accuracy, communication and a high level of service throughout the process
• Identify potential shipment issues and work proactively with dispatch and customers to resolve them before they impact delivery Qualifications Minimum 2 years of experience in logistics or related customer service role preferred Positive, solutions-oriented attitude with a strong commitment to teamwork, accountability, and professionalism Strong communication and interpersonal skills Ability to multitask and prioritize in a fast-paced environment Comfortable using TMS systems, Outlook, VoIP systems, and Excel/Sheets Detail-oriented with strong organizational skills Team-oriented mindset with the ability to thrive in a collaborative environment

Schedule & Compensation Schedule:

Full-time, Monday-Friday Compensation:

Competitive salary based on experience

Benefits:

Paid time off, paid holidays, and opportunities for professional growth Why Join Cleveland Logistics Group? We're more than a brokerage, we're a family-driven team building a lasting company culture rooted in integrity, efficiency, and teamwork. Every team member has the opportunity to grow, contribute, and make an impact as we continue to scale. At Cleveland Logistics Group, our guiding principle is simple: Always Do What's Right, for our customers, our partners and our team. If you're a motivated coordinator ready to grow your logistics career and be part of a team that values communication and accountability, we'd love to hear from you. Apply today to join the CLG team.

Benefits:

Paid time off

Work Location:

In person